Operations Manager, Ceo

DOUGLAS BANKS

Airdrie, T*B *E*, Alberta, 403-***-****, ****.*******@*****.***

SUMMARY Dynamic President & CEO with over 30 years of experience in the music and security industries. Skilled in music law, audio engineering, and team leadership, overseeing operations of a notable Canadian record label and managing large budgets. Expanded client base and improved attrition rates, saving significant costs in previous roles. Committed to creating impactful strategies that drive growth and enhance organizational performance, ready to leverage expertise to meet the needs of a forward-thinking employer.

WORK EXPERIENCE

11/1995 – 11/2025 President & Ceo, Tiger Music Productions Canada Calgary, Canada

&President & Ceo of a midsized Canadian record label overseeing a diverse portfolio of 46 artists.

&Expanded the company from a small production house to a prominent label,

enhancing global reach.

&Transitioned the business model to include retail space and established a fully-equipped studio with dedicated staff for both front and back-end operations.

&Directed complex contract negotiations with artists and other labels, ensuring beneficial agreements.

&Championed all public relations campaigns for artists and their releases, elevating brand visibility.

&Possess extensive knowledge of music law, ensuring compliance and strategic advantage.

&Certified audio engineer specializing in recording, Dolby Atmos, and Surround Sound techniques.

&Executed a successful exit strategy, culminating in the sale of the company to a major label.

04/2014 – 01/2017 District Manager, Sentinel Protection Services Lethbridge, Canada

&Fostered a dynamic learning environment by effectively leading, coaching, and training team members.

&Enhanced relationships with existing clients and strategically acquired new

contracts in the Southern Alberta region.

&Supported various projects, addressing clients' needs and driving satisfaction in the district.

&Revitalized operations within the Lethbridge branch by reorganizing

processes, resolving significant attrition and service challenges, and successfully rebranding the branch in the local market.

09/2007 – 01/2009 Manager, Security & Life Safety, Cadillac Fairview Calgary, Canada

&Played a pivotal role in unifying operations, maintenance, administration, and security functions across the building.

&Led contractor negotiations, developed shift scheduling, and optimized the

training process.

&Managed an operational budget of $1,340,000, effectively supporting mall expansion initiatives.

&Recruited and supervised a volunteer force of over 125 firefighters during

the holiday season, scaling staffing to over 250 individuals.

&Accomplished the significant milestone of reducing attrition rates from 60% to 12%, resulting in a savings of over $500,000 within the first year.

09/1991 – 06/2007 Sergeant, City of Calgary Police Calgary, Canada

&Executed foot, bicycle, and vehicle patrols throughout an assigned downtown district as a Corporal and later as District Sergeant.

&Provided coaching and support to the officers under my command, ensuring high performance.

&Engaged in community outreach and liaison efforts, strengthening relationships with community members daily.

&Collaborated with other agencies and departments as required, adhering to authorized duties.

&Performed various administrative responsibilities as assigned within the department.

09/1993 – 06/2007 Travel Writer, National Examiner/Reuters New York, USA

&Authored three columns including:

&Travel Alberta,

&Top vacation destinations,

&And a 52-part mini-series on North American zoos, highlighting significant points of interest.

EDUCATION

University of Calgary

Bachelor of Commerce, Business Administration & Management

International Foundation for Protection Officers Chartered Security Manager (CSM) Diploma

Alberta Association of Safety Partnerships Health & Safety Program Development

Mount Royal College Criminal Justice Degree

Verbal Judo

Conflict Resolution & Critical Incident Stress Debriefing Instructor

Disney University

4 Points of Customer Service, The Disney Approach to Quality Service Program

SKILLS Audio Engineering Dolby Atmos

Surround Sound Music Law

Budget Management Forecasting

Digital Marketing Social Media Development Safety Programs Development S.O.P Development Leadership Coaching

Training Client Relationship Management

Contract Negotiations Public Relations

Networking Decision-Making

Business Change Management Business Development

Team Development

Critical Incident Stress Debriefing

Conflict Resolution

Customer Service

LANGUAGES

English

CERTIFICATES Certified audio engineer in recording, Dolby Atmos & Surround Sound Tiger Music Productions Canada

Chartered Security Manager (CSM) Diploma International Foundation for Protection Officers

01/2018

Health & Safety Program Development Alberta Association of Safety Partnerships

01/2016

Conflict Resolution & Critical Incident Stress Debriefing Instructor Verbal Judo

4 Points of Customer Service, The Disney Approach to Quality Service Program

Disney University

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