Multifaceted Customer Service Professional with Insurance Focus

ANTONIO CORTEZ

************@*****.***

Phoenix, Arizona

SUMMARY

Motivated and dedicated professional seeking a long-term career opportunity where I can contribute my skills,

grow within the organization, and continue to develop both personally and professionally while supporting the

success of the team.

PROFESSIONAL EXPERIENCE

Insurance Agent

American Family Insurance 2024 - 2025

EDUCATION

Maryvale High School

High School Diploma

2014-2019

• Manage the policies of customers across multiple

partners.

• Collaborate with peers and managers to quickly find the

best resolution / meet goals

• Answer high call volume and maintain a fast paced work

environment

• Maintian updated knowledge of companys multiple

policies and any evolving updates

SKILLS

• Strong organizational and time-

management skills

• Exceptional communication anc

interpersonal skills

• Proficient in Microsoft, Teams

• Detail-oriented and able to handle

multiple tasks simultaneously

• Experience in managing budgets

and handling financial documents

• Expertise in customer service roles

• Bilingual (Spanish)

Customer Service Representative

Wells Fargo 2023 - 2024

• As a CSR, my main duty was to answer calls in a quick

manner with an empathetic tone

• Quick and efficient conflict resolution

• Time management to keep calls under companys goal

time

Technology Specalist

Target 2021 - 2023

• Lead of the Technology Style Department

• Organized with my team to push out products and

display to the floor

• Upkeep/ audit of the backroom stocks and supply

• Maintain an up to date knowledge regarding new products

Contact this candidate