Customer Service Professional with Operations Experience

Rashida Diggs

Jacksonville, NC ***** 301-***-**** *********@*****.***

Professional Summary

- Belk Sales Lead (November 2025–Present): I currently drive store results by delivering exceptional customer service and mentoring team members. My responsibilities include managing daily operations, executing marketing initiatives, processing MasterCard applications, and maintaining visual merchandising standards. I also handle store opening/closing procedures and financial reporting.

- Angi Services Assembly Technician (January 2022–Present): I provide end-to-end furniture assembly and mounting services, ensuring timely arrivals and resolving customer household issues. I am also responsible for documenting manufacturing defects and assembly challenges accurately.

- TJ Maxx Administrative Coordinator (February 2025–May 2025): I assisted with the full recruitment cycle, including scheduling interviews, conducting reference checks, and onboarding. I also managed personnel files, performed cash office functions, and supported shrink reduction initiatives.

- SASR Workforce Solutions Travel Merchandising Associate (May 2024–August 2025): I installed store fixtures and displays according to planograms, managed inventory levels, and updated product layouts to align with brand guidelines.

- HP Pest Solutions Operations Coordinator (August 2023–June 2024): In this role, I supervised and mentored technicians, managed daily logistics and route optimization, and ensured strict compliance with safety regulations while driving operational efficiencies through performance reporting.

- United Bank Customer Service Rep/Teller (April 2012–November 2016): I processed complex financial transactions, balanced cash drawers, and provided detailed information on banking products such as loans and certificates of deposit.

- Marshalls Dept Store Customer Service/Merchandise (Multiple Tenures): I processed transactions and returns, promoted loyalty programs, and maintained organized inventory environments while managing layaway documentation among many other functions and duties through out the store. Willing to relocate: Anywhere

Skills

Sales management Marketing Store management I hold a diploma from Largo High (2008). My technical proficiencies include a typing speed of 55+ wpm and expertise in QuickBooks, Microsoft Excel, PowerPoint, Outlook, Zipline,Workday,and Word. I pride myself on my leadership abilities, workload prioritization, and problem-solving skills. Thank you for your time and consideration. I look forward to the possibility of discussing how my experience aligns with the needs of your team. Best regards, Time management

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