Sales Support & Customer Service Specialist

RASHI SINHA

**************@*****.***; +1-650-***-****; Fremont, CA

Objective:

Looking to work as a customer support & sales service executive in a reputed organizations to utilize my skills

& experience towards organization business development and continuous growth. Summary:

Total 5 years of working experience to work in organizations. 1.5 years of experience in HCL Technologies Ltd. as a Business Trainee 1 year working experience in Aviva Life insurance as financial sales advisor. Around 1.5 year working experience in Tata Sky as a customer relation & promotion executive. More than 1 year experience as a sub-editor with Jaaydad.com. Energetic, enthusiastic, motivated, highly organized and good team player. Ability to grasp and learn new area and technology and to adapt new work culture. Good communication and interpersonal skills to work with team. Prior to that I also did a social work in teaching to blind children under N.S.S project conducted by LSR College.

Experience Detail:

Organization: HCL Technologies; Duration: Mar-2017 to Aug-2018 Role: Business Trainee, Client: Bank of Ireland

Role Description

Performed data entry validation & analysis with accuracy on given timeline for Bank of Ireland. Provided on-boarding assistance and training to new resource. Manage team size of four people and helped them to resolve query to perform their day to day task smoothly.

To resolve client query and provided the solutions. To document the customer bank data and save over the tool to maintain the records. Organization: Aviva Life Insurance; Duration: Sep-2008 to Oct-2009 Role: Financial Sales Advisor

Role Description

Worked as a financial advisor to sale insurance policy to the customer. Mostly engaged in selling life insurance policy as per the target given.

Analyze client needs to recommend suitable Aviva protection and investment products, including child solutions, retirement plans, and guaranteed investments. Did IRDAI training and qualified in exam to become certified financial advisor to sell the insurance policy.

Organization: Global Infocom Ltd.; Duration: Mar-2007 to Sep-2008 Role: Sub Editor & Translator

Role Description

I worked as sub editor for Jaaydaad.com magazine, to draft and finalize the news articles related to real estate based on the report.

To gather the news from the reporters and draft the articles. To translate these news from English to Hindi and edit the articles for the Hindi publication. Handled proofreading of the translated articles in collaboration with my editorial team. Used to sit with the entire design and editorial team to check if the magazine was in the correct format before it went to publishing and ensure all deadlines are met. Organization: Addeco; Duration: Feb-2006 to Mar-2007 Role: Customer Relation & Promotion Executive; Client: Tata Sky Role Description

Strong working experience as a customer relation & promotion executive in Tata Sky to promote and sale Tata Sky product to the end customer.

To provide product details & benefits of Tata Sky to dealers and help them to sell products to meet the given target.

Resolve customer query related to the product purchased and help them in installation & recharge. Organization: Blind School (The Institution For The Blind); Duration: 1998 to 1999 Role: Teacher

Role Description

One year teaching experience as a part of social project to teach kids for the society benefits at large. Worked on voluntary projects in blind school to teach under privileged students. Volunteer in the workshop for Social Development program conducted by Jagriti Foundation for 3 months. Language:

English

Hindi

Education:

Post Graduate Diploma in Business Administration (in HR) from Symbiosis, in Year 2007. Post Graduate Diploma in Mass Communication from Symbiosis, in Year 2005. Master in Arts from Delhi University, in Year 2003. Bachelor in Arts from L.S.R College, Delhi University in Year 2001. Training:

Participated in intensive, company-provided training programs to build domain knowledge. In-depth training on tools, processes, and soft skills in HCL Technologies Ltd for Bank Of Ireland. Did IRDAI training and became a certified financial advisor to sell insurance Policies. Hobbies & Interest:

Painting, Blogging, Traveling, Cooking

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