Drayage & Dispatch Operations Specialist
Resume:
Jose Zarate
Lyndhurst, NJ *****
*************@*****.***
Work Experience
Drayage Dispatcher/Operations Manager
Carmel Transport-Kearny, NJ
March 2022 to Present
· Dispatching deliveries of containers from NJ/NY piers (PNCT / Maher/ APM/ Global) to local warehouses and container depots.
· Tracking delivery and updating all parties of status.
· Planning workload and assigning loads to drivers
· Constant monitoring of drivers via phone, negotiating rates and assisting with any truck emergencies.
· Providing up to date tracking of loaded and empty containers as well as company chassis
· Providing tracking and guidance for empty container pier return.
· Opening and closing Main hub of operations and office maintenance
· Monitoring FMCSA and DOT compliance, permits and requirements.
· Managing whole owner operator hiring process
· Providing and negotiating rates with freight brokers and shipping lines Local Dispatcher/ Customer Service
C&K Trucking-Kearny, NJ
December 2021 to February 2022
· Dispatching deliveries of containers from NJ piers (PNCT / Maher/ APM/ Global) to local warehouses
· Tracking inter-carrier, pier drayage and updating all parties of delivery status.
· Planning and assigning loads to drivers, digital dispatch and maintenance of tablets, providing accurate, reliable updated information to management and collecting all data/paperwork needed for billing.
· Constant monitoring via phone of local owner operators, negotiating loads and assisting with any truck emergencies.
· Providing up to date tracking of loaded and empty containers and company chassis.
· Assisting with regional dispatch and drivers, monitoring driver’s ETA and tracking unloaded containers providing guidance for empty pier return.
Dispatcher (OTR, Drayage and Intermodal)
Cobra Logistics-Secaucus, NJ
October 2020 to November 2021
· Planning and coordinating deliveries of containers from NJ piers (PNCT / Maher/ APM/ Global) to different locations and warehouses on an 800-mile radius.
· Responsible for tracking expedited, inter-carrier, intra- carrier, pier and shuttle drayage; updating clients and management of delivery status
· Responsible for setting up driver assignments and paperwork, providing accurate, reliable information and collecting returning receipts and BOL’s for completed runs working closely with billing
· Tracking of all containers, chassis, PUP trailers and dry vans, ensuring their safe return to location of origin or pier.
· Assisting drivers with OTR emergency repairs, providing expedited assistance and coordination with road services
· Assisting shop chief with tracking out of service trucks, solving issues with service or parts, coordinating cleaning and washing of trucks.
Dispatcher / Trainer Translator
Vision Transport-Fairview, NJ
January 2019 to March 2020
· Assisting and training drivers on mobile APP named CRO for drivers
· Dispatching and monitoring drivers picking up loads of recyclables and trash from transit station to landfills in
South New Jersey and PA using software Silent Passenger.
· Processing invoices for drivers for waiting time at landfills or transit stations.
· Transcribing and translating into Spanish training videos from CRO for drivers Website and generating printable training material for drivers and dispatchers.
· Monitoring Silent Passenger software (in-vehicle camera) generating reports on mobile use by drivers, speeding and/or unsafe- unproductive practices, lateness etc. On-Demand Dispatcher
T-Force-Teterboro, NJ
October 2017 to December 2018
· Processing and dispatching Oracle and Unysis orders for computer parts including picking packing and locating an on demand delivery driver in a 2 hour time limit.
· Receiving, processing and dispatching orders for Darkstore Furniture, including picking, packing and preparing shipping labels for UPS- Fed EX-and USPS.
· Responsible for inventory and cycle count on all parts very two weeks.
· Dispatching private contractors for mail pick-up and delivery.
· Monitoring on demand drivers and updating clients and management on status of delivery via text, e- mail or phone call.
Section Chief / Dispatcher
New York Mutual Trading Company-Secaucus, NJ
May 2014 to October 2017
· Providing superior customer service to warehouse walk-in customers as well as assisting drivers delivering or picking up loads, alerting section chiefs and assigning docks to drivers.
· Responsible for setting up warehouse delivery appointments with carriers, scheduling them effectively and informing the respective section chief of pertinent details.
· Receiving and handling incoming invoices, filtering returns, damages, out of stock, securing cash and check payments that drivers bring back from daily deliveries.
· Providing quality control of returned and damaged merchandise, checking for short dated or expired products and disposing of damaged/broken/or spoiled items from dry, frozen and kitchenware sections alike.
· Addressing and resolving daily delivery issues communicated by either drivers or sales force via mobile phone, text, or email, while keeping all parties and supervisors updated throughout the process.
· Loss prevention by monitoring all incidents with drivers while out on delivery, providing written resolution for each issue brought up by either supervisors, sales force or drivers. • Responsible for scheduling and keeping records of all loads picked up by drivers.
· Coordinating periodic maintenance for truck fleet, providing drivers with all permits, registrations, toll tags, gas cards and parking cards needed for each unit. Customer Service Agent
Golick Martins Inc-Englewood Cliffs, NJ
November 2002 to September 2008
· Addressing delivery, pricing and stock issues with manufacturers on orders placed and informing salespeople and customers on resolution.
· Taking orders via phone, fax and e-mail and filtering inaccurate or under minimum orders as well as placing orders with manufacturers using Citrix EDI system
· Contacting customers and warehouses and setting up delivery appointments as well as arranging pickup of damaged or outdated product
· Attending food trade shows, setting up booths and informing prospective customers on products offered Education
Associate in Arts (AA) in Visual Communication
Gibbs College-Livingston, NJ
September 2006 to September 2008
Skills
• Communication skills
• CRO for Drivers
• Logistics
• Citrix
• Leadership
• Teaching
• Fluent in written and spoken Spanish
• Negotiation
• Problem management
• Warehouse management
• Roadnet
• Conflict management
• Marketing
• Customer service
• Relationship management
• Computer skills
• Cash handling
• Inventory control
• Freight
• Schedule management
• Customer relationship management
• Recruiting
• Cash register
• Experience in Technical Support
• Inventory management
• SAP
• Pricing
• Supply chain
• Team management
• Transportation management systems
• Supervising experience
• Microsoft Office
• Technical support
• Quality control
• Freelance interpreter and translator
• Analysis skills
• Translation
• Talent acquisition
• EDI
• Dealership experience
• Salesforce
• Blueprint reading
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Fluent in written and spoken English
• Organizational skills
Certifications and Licenses
Z05394100007772
May 2022 to July 2026
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