Guest Experience & Administrative Specialist

Experience

Anantara Hotels, banana island Doha, Qatar

Guest experience Agent 08/2024 - Present

Achieve positive outcomes from Guest queries in a timely and efficient mann Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems

Thavakkal Business company Doha Qatar

Executive Administrative Assistant 10/2023 - 06/2024 Facilitates coordination, communication, planning and execution across the area of responsibility and special staff. Synchronizes the Command Group and advises the staff and subordinate units on administrative procedures for Command Group correspondence and ensures its accuracy and timeliness. Maintains a positive rapport and facilitates communication between higher, adjacent, and subordinate units, as well as assisting these commands in interactions with the Command Group. Provides the Commanding Generals Aide with administrative support for a deployed C2 Advising Structure. Prepares correspondence, routes memorandums, and maintains personnel records. Coordinates requests for evaluations, and monitors requests for personnel actions, information management, orders for temporary duty and travel, personnel processing, personnel security clearances, process recommendations for awards and decorations and initiates actions for passport & visas. Swissport (Qatar Airlines & KLM airline))

Customer Service Representative 02/2017 - 04/2023 Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and productc

Review customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Skills

Customer service, Computer literacy, Communication skills, Documentation review, Leadership, Guest services, Marketing Strategy

Education

Univeristy of Daresalaam(UDSM) Tanzania

Business Administration 11/2016

VICTORIA KIONDO

3992-7907 ***************@*****.*** Doha, Qatar

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