Operations & Stakeholder Engagement Specialist

CHRISTOPHER T. CAVANAUGH

Atlanta, GA • 678-***-**** • ******@*****.***

PROFESSIONAL SUMMARY- Results-driven STEM MBA candidate with experience in operations, administrative support, and stakeholder engagement. Skilled in improving processes, enhancing customer satisfaction, and supporting organizational efficiency. EDUCATION

Alcorn State University Lorman, MS STEM Master of Business Administration (MBA) Expected 2026 Morris Brown College Atlanta, GA Bachelor of Science, Organizational Leadership & Management May 2025 PROFESSIONAL EXPERIENCE

DG Wheeler LLC Atlanta, GA Property Manager / Administrative Assistant Apr 2025 – Present

• Manage daily operations for residential properties, overseeing tenant relations, leasing, and maintenance coordination.

• Resolve tenant issues promptly, improving satisfaction and retention rates.

• Maintain financial and leasing records; support rent collection and reporting processes. Morris Brown College Atlanta, GA Institutional Ambassador (Mister Morris Brown College) Aug 2024 – Apr 2025

• Represented the institution at 20+ high-profile events with alumni, donors, and community stakeholders.

• Served as a liaison between 300+ students and senior administration to address concerns and improve engagement. American Haircuts Atlanta, GA Barber Jan 2022 – Sep 2023

• Built and retained a consistent client base through high-quality service and relationship management.

• Managed scheduling, POS transactions, and inventory, contributing to daily revenue growth. Emory Conference Center Hotel Atlanta, GA Front Desk Agent Sep 2016 – Apr 2018

• Delivered customer service in a high-volume hospitality environment.

• Resolved guest concerns efficiently, enhancing overall guest satisfaction. LEADERSHIP & AFFILIATIONS Alpha Phi Alpha Fraternity, Inc. – Iota Chapter CORE SKILLS Management: Operations Management, Administrative Support, Leadership Soft Skills: Customer Experience, Stakeholder Engagement, Problem Solving, Communication Technical: Microsoft Excel, Word, PowerPoint, Data Analysis (Basic)

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