Data & Systems Analyst - IT & BI Specialist

Dwayne Harris III

*********@*****.*** 313-***-****

PROFESSIONAL SUMMARY

Results-oriented Computer Information Systems Major with a Bachelor of Business Administration. I am skilled in utilizing data analytics and reporting tools to enhance decision-making and optimizing business processes. I possess a proven track record in managing database systems, executing process improvements, and ensuring system integrations across departments. I am a strong collaborator with experience in developing user training programs and maintaining IT governance while ensuring compliance and security. I am a certified Six Sigma Green Belt and Microsoft Azure Database Administrator Associate. I also have expertise in ERP systems, database management, and programming. Lastly, I am committed to driving innovation and delivering effective technology solutions. EDUCATION

Eastern Michigan University Ypsilanti, MI August 2019 -April 2023 Bachelor of Business Administration in Computer Information Systems EXPERIENCE

Impact Management Services Sterling Heights, MI August 2023- Present Associate Business Systems Analyst – Contract

• Supported senior analysts in the gathering and analysis of business requirements for successful system integrations.

• Conducted gap analysis to identify areas where business needs were not met by existing systems.

• Monitored project activities, resolved problems, and recommended project changes.

• Utilized data analytics and reporting tools to provide insights to senior leadership.

• Developed training programs and materials to assist staff to understand and efficiently utilize new systems.

• Prepared technical reports by collecting, analyzing, and summarizing information.

• Monitored system performance post-integration and identified opportunities for further enhancements. Southwest Solutions Detroit, MI

Information Systems Manager August 2022 – August 2023

• Led the comprehensive management of database systems, optimizing scalability and performance to achieve operational excellence across the organization.

• Contributed to the formulation of data integration strategy, ensuring robust security protocols, and maintaining regulatory compliance across all systems.

• Collaborated with external vendors to design and deploy solutions for boosting system uptime and expanding monitoring capabilities.

• Successfully executed data migration with minimum downtime and safeguarding data integrity during the transition to modern platforms.

• Created Dashboards in Power BI for real time report generation.

• Produced high quality reports and actionable insights via customized reporting from Salesforce and HMIS databases.

• Managed the development of IT governance, data storage, and backup strategies.

• Developed comprehensive user training and onboarding material for internal staff. Edward. C. Levy Detroit, MI

Systems Analyst December 2018 – March 2020

• Managed the integration and management of technological systems for the logistical fleet utilizing the ERP development plan.

• Acted as a liaison between IT and senior staff to ensure project goals and technical issues were covered. Dwayne Harris III

*********@*****.*** 313-***-****

• Collaborated with external vendors to execute software implementations, system configurations, and process automation tasks.

• Shaped and maintained the organization's technology roadmap to leverage solutions and meet business needs effectively.

• Developed and executed training seminars for a large workforce of over 100 company employees.

• Analyzed and resolved software database issues daily to improve accuracy, reliability, and system performance.

• Consolidated with the EHS department to align with safety regulations governing the use of hardware. SMS Group of Companies Detroit, MI

HRIS/IT Analyst - Internship January 2018 – December 2018

• Collaborated with leadership to set department system goals and devised plans to enhance HRIS applications.

• Developed and implemented HRIS functionality to streamline payroll and benefits administration.

• Conducted HRIS audits to confirm HR data remained relevant for effective business discussions.

• Oversaw projects from initiation to completion, ensuring they are delivered on time and within budget.

• Created and maintained documentation for HRIS processes, configurations, reports, and updates.

• Provided user training and hands-on support to ensure efficient utilization of HRIS database. Nike Southfield, MI

IT Specialist II - Contract April 2017 – January 2018

• Troubleshooted and resolved escalated support tickets from our internal help desk system.

• Utilized Active Directory extensively for policy enforcement and directory services, managing user accounts and ensuring security compliance.

• Escalated complex issues to the appropriate channels and scheduled on-site technicians to provide further assistance to clients in other national locations.

• Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes and maintained network reliability.

• Supported IT projects such as hardware refreshes, server migrations, firewall deployments, and client onboarding. Information System Resources Dearborn, MI

Computer Technician- Temporary April 2016– April 2017

● Addressed and troubleshooting technical difficulties for internal staff.

● Issued company hardware to staff based on their respective roles.

● Install and update software applications and operating systems on desktops, laptops, and servers.

● Ensuring compliance with company policies and licensing agreements.

● Provided training to staff on the functions of software and hardware. Skills & Certifications

• Business Process Optimization: Workflow Automation, Process Improvement, Data Migration

• Application & ERP Systems: SAP, Oracle, Salesforce, MS Dynamics, HRIS, HMIS

• Technical Documentation & Training: End-User Training, Knowledge Transfer, Report Writing

• Database Management: Oracle, MySQL, Power BI

• Programming: Python, Java, JavaScript, C#, HTML, HTML5

• Certifications: Six Sigma Green Belt, Microsoft Certified: Azure Database Administrator Associate.

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