Experienced Administrative & Customer Service Professional

Tonya Allen

San Antonio, TX 210-***-**** ********@*****.***

Professional Summary

Dedicated administrative and customer service professional with over 18 years of experience in client relations, office management, and high volume service environments. Proven ability to manage administrative operations, support healthcare members, and maintain accurate records while delivering excellent customer service. Skilled in communication, problem solving, payroll processing, and remote collaboration tools. Seeking a Customer Service or Administrative Assistant position where strong organizational and interpersonal skills can contribute to efficient operations and positive customer experiences.

Professional Experience

Office Manager

Williams Road Construction LLC – San Antonio, TX

March 2025 – Present

• Manage daily administrative operations including payroll, billing, and office documentation.

• Coordinate communication between clients, vendors, and management.

• Maintain organized records, process invoices, and ensure timely bill payments.

• Support efficient office workflow and compliance with company procedures.

Seasonal Customer Service Representative (Remote)

Humana Healthcare

September 2025 – December 2025

• Assisted healthcare members with insurance inquiries via phone and written communication.

• Utilized CRM and healthcare systems to access member information and resolve issues.

• Processed emails and official documentation for insurance support.

• Maintained confidentiality while adhering to healthcare compliance guidelines.

Home Health Care Provider

Americare In Home Care – San Antonio, TX

January 2024 – Present

• Provide daily support including medication reminders, mobility assistance, and personal care.

• Monitor patient well being and communicate with healthcare professionals regarding care plans.

• Maintain a safe and supportive home environment for clients.

Server / Cashier / Trainer

Jim's Restaurant – San Antonio, TX

October 2006 – Present

• Deliver high quality customer service in a fast paced environment.

• Train new employees on customer service standards, safety, and register procedures.

• Handle cash transactions accurately and maintain balanced registers.

• Resolve customer concerns professionally to ensure satisfaction.

Education

Associate Degree in Business Administration

St. Philip's College – San Antonio, TX

Graduated: May 2025

Skills

• Customer Service & Client Relations

• Administrative Support & Office Management

• Payroll, Billing & Record Keeping

• Data Entry & Documentation

• Remote Collaboration Tools (Zoom, Slack, Google Workspace)

• Microsoft Office & Excel

• Time Management & Multitasking

• Conflict Resolution & Problem Solving

Contact this candidate