Customer Service Oriented Operations Leader

Kimberly Lappert

Bastrop, TX *****

************@*****.***

+1-512-***-****

Professional Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference

Work Experience

Assistant manager

Big brand tire and service-Bastrop, TX

April 2022 to Present

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Auto Car Care Manager

Walmart-Bastrop, TX

September 2000 to March 2022

The different positions that i have been in at Walmart. Cashier, sales associate in automotive,service writer in automotive, sales associate in sporting goods, support manager in automotive, department manager in automotive, service manager in automotive, Online Grocery Manager, Auto Car Care Manager

• Assisted in the management of day-to-day operations, including inventory control, staff supervision, and customer service

• Implemented new sales strategies that resulted in a XX% increase in monthly revenue

• Trained and mentored new team members on company policies, procedures, and product knowledge

• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales

• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction

• Assisted in recruiting, interviewing, hiring, and training new employees for various departments within the store

Education

High school diploma or GED

12

Skills

• Service writing - Service writer experience (3-5 years)

• Computer skills

• Estimating for automotive brake diagnostics

• Active listening

• Payment processing

• Mechanical knowledge

• Front desk

• Repair estimation

• Estimating for automotive air conditioning diagnostics

• Complaint handling

• Mitchell Estimating

• Negotiation

• Automotive parts estimating

• Cost analysis

• Driving

• Supervising experience

• Cash handling

• Customer service

• Estimating for automotive brake repair

• Upselling

• Vehicle inspections

• Insurance claim processing

• Forklift

• Office experience

• Organizational skills

• Estimating for automotive engine repair

• Estimating for automotive transmission repair

• Microsoft Excel

• Service scheduling

• Process improvement

• Estimating for automotive suspension repair

• Estimating for automotive air conditioning repair

• Estimating for automotive tire repair

• Labor cost estimating

• Microsoft Office

• Auto service management

Certifications and Licenses

Driver's License

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