Retail Manager
Resume:
K AT H I E CREWS ***********@******.*** •
Kuna, ID 83634
STORE MANAGER
Summary: Passionate about retail, with over a decade of experience in managing thriving store environments. Proficient in the art
of merchandise ordering, ensuring the most optimal stock levels that cater to diverse clientele needs. Highly experienced in
shrinkage control, increasing profitability by minimizing losses and optimizing inventory processes. Also skilled in associate
training and development, cultivating high-performing teams that drive sales and provide exceptional customer service.
Known for an unwavering commitment to customer satisfaction, placing paramount importance on understanding individual needs
and providing personalized solutions. Strong organizational skills help run smoother operations, improve efficiency, and drive
business growth. Customer service expertise, coupled with a commercially aware mindset ensures a consistent focus on driving
sales and business development.
The goal is to drive the profitability of the store, improve the shopping experience for customers, and lead the team to success.
K E Y SKILLS
Store Operations • Merchandising • Retail Management • Ordering • Staffing • Decision Making
Problem Solving • Staff Supervision • Distribution • Planograms • Bank Deposits • Cashier Skills
Cash Handling • Customer Support • Customer Satisfaction • Sales • Stocking • Retail
Associate Training • Shrinkage Control • Ordering Merchandise
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
Jackson's Food Stores, Kuna, ID 2023 to 2025
Assistant Store Manager
Managed daily operations of a busy retail convenience store, ensuring customer satisfaction and smooth workflow. Oversaw
inventory management, merchandising, and staff training, contributing to an increase in overall sales. Built strong relationships
with customers, fostering a supportive and communicative environment. Implemented and maintained detailed operational plans,
adjusting as necessary to meet changing needs. Additionally, handled administrative tasks such as scheduling staff shifts and
managing sales records.
Family Dollar, Kuna, ID 2021 to 2024
Retail Store Manager
Managed daily operations of a high-volume store, ensuring smooth workflow and high customer satisfaction. Provided training
and guidance to a team of 8 enhancing overall performance. Played a pivotal role in inventory management, resulting in a 30%
reduction in stock discrepancies. Implemented effective sales strategies to boost revenue. Addressed customer complaints and
queries, fostering a positive shopping experience.
• Store was number one in sales in our district for 11 months in a row.
EDUCATION & TRAINING
College Coursework, University of Alaska, Anchorage, Anchorage, AK
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