Business Analyst and Reporting Specialist Resume
Resume:
Michelle Wilhelmy
************@*****.***
Professional Summary
Dynamic Business Analyst skilled in data analysis and process optimization . Proficient in developing detailed requirements and advanced reporting, fostering a culture of continuous improvement and data-driven decision-making. Knowledgeable Data Analyst with solid background in analyzing business processes and implementing effective solutions.
Skills
Data, business, workflow and operational analysis
Team collaboration
Microsoft Office Suite including advanced Excel
Business process improvement
Business planning
Problem-solving
Time management
Attention to detail
Decision-making
Analytical thinking
Work History
Voya Financial: Business Analyst and Reporting Specialist from October 2006 to July 2025
Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals.
Demonstrated expertise in data analysis and stakeholder collaboration.
Enhanced operational efficiency through strategic insights and cross-functional collaboration, leading to improved customer satisfaction.
Performed customer needs assessment
Responsible for Vendor governance and oversight
Developed a reporting library and documented and maintained reporting database.
Continuously reviewed and audited processes and provided feedback to teammates, vendors and other colleagues as required
Provided regular data mining to identify opportunities for improvement
Established routine audit procedures to review all major KPIs and SLAs
Provided vendor feedback as required to ensure performance accuracy
Education
Winona State University
Bachelor of Science - Management Information Systems
Bachelor of Arts - Business
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