Dynamic Production & Customer Service Professional
Resume:
CARRIE
FOLLIS
************@*****.**
m
Lincoln, IL 62656
Bold Profile
Dynamic professional with a proven track record at Rivian, excelling in product assembly and enhancing production efficiency. Recognized for exceptional
customer service and strong teamwork, I leverage my skills in hand and power tools to achieve high-quality results while fostering a positive work environment. Reliable and adaptable, I consistently meet project deadlines.
PROFESSIONAL SUMMARY
SKILLS
• Product assembly
• Assembly and production
• Hand and power tools
• Production lines
• Customer service
• Customer assistance
• Work ethic and integrity
• Patience and empathy
• Time management skills
• Cash handling
• Team collaboration
Customer service
excellence
•
• Money handling
Reliability and
punctuality
•
Cash handling and
management
•
• Cash register operation
• Cash register systems
• Cash handling expertise
Lincoln Community High
EDUCATION
The Hampton Inn - Night Auditor
Lincoln, Il • 03/2025 - Current
WORK HISTORY
Completed night audit for guest ledgers to close
bank and cash registers, reconciling issues quickly, and marking discrepancies.
•
Oversaw night auditing of daily room occupancy
and hotel revenue.
•
Controlled cash and credit card payment
transactions at front desk to successfully reduce
errors.
•
Kept accounts in balance and ran daily reports to
verify totals.
•
Handled emergency situations calmly and
professionally, keeping guest safety as the top
priority at all times.
•
Maintained accurate financial records by diligently balancing daily revenue reports and identifying
discrepancies.
•
Demonstrated proficiency in various software
systems used for reservation management, billing
adjustments, and report generation.
•
Promoted a positive work atmosphere by
maintaining high levels of professionalism,
enthusiasm, and commitment to guest satisfaction
during overnight shifts.
•
School
Lincoln, IL • 06/1992
High School Diploma
Rivian - Assembly Line Worker
Normal, IL • 07/2022 - 09/2024
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring
improvement for management review.
•
Entered customer data into room system and
updated information whenever patrons changed
rooms.
•
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during
overnight hours.
•
Utilized strong problem-solving skills while
handling any logistical challenges that arose
throughout the course of nightly duties.
•
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
•
Generated and printed daily financial reports to
track hotel performance.
•
Handled all duties and tasks for night manager and concierge during busy periods to maintain front
desk efficiency.
•
• Labeled goods to streamline packaging process.
Consistently upheld company values and policies
throughout daily operations, fostering an
environment of integrity, respect, and accountability within the workplace.
•
Increased production efficiency by streamlining
assembly processes and implementing time-saving
techniques.
•
Met daily production quotas by working effectively within a fast-paced assembly line environment.
•
Accelerated assembly times through methodical
organization of workspace, maximizing space usage
and minimizing distractions during shifts.
•
Operated various tools, machinery, and equipment
to complete assembly tasks efficiently and
accurately.
•
Contributed to improved workplace safety by
consistently following proper operating procedures and utilizing personal protective equipment.
•
• Demonstrated adaptability in learning new
Hoilday Inn and Suites - Front Desk Agent
Pekin, IL • 01/2019 - 08/2022
assembly processes quickly as required for evolving project specifications.
Reduced product defects by maintaining a clean
work environment and adhering to strict quality
control standards.
•
Followed outlined specifications to implement
assembly plans.
•
Kept work areas clean, organized, and safe to
promote efficiency and team safety.
•
Installed, adjusted and repaired automated
machines and robots.
•
Utilized safety devices and procedures to protect
personnel and equipment.
•
Completed durable assemblies and subassemblies
with hand and power tools.
•
Assisted quality assurance by inspecting items and removing defective parts.
•
Stocked and replenished parts used on assembly
line to maintain consistent supply and inventory.
•
Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing
tasks accordingly.
•
Ensured timely processing of room deposits and
associated charges.
•
Maintained accurate records of guest information,
payments, and reservations using hotel
management software systems.
•
Provided exceptional service during high-volume
periods or challenging situations, ensuring a
seamless experience for all guests.
•
Resolved guest issues promptly, resulting in
positive feedback and return visits.
•
Took reservations over phone, in person, and via
computer for guests and provided confirmation
information.
•
Welcomed each new arrival pleasantly and
confirmed reservations and identification.
•
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on
delivering outstanding guest service experiences.
•
Dennys Corp - Server
Pekin, IL • 08/2011 - 07/2019
Developed strong relationships with frequent
guests for repeat business through personalized
attention to their preferences.
•
Handled incoming calls professionally, directing
inquiries to appropriate personnel as needed.
•
Increased customer loyalty with exceptional
communication skills and personalized service.
•
Answered customer telephone calls promptly and
appropriately handled needs.
•
Answered multi-line phone system and
enthusiastically greeted callers.
•
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
•
Sustained superior customer satisfaction during
demanding shifts by fostering strong rapport and
precision.
•
Demonstrated strong multitasking skills by
managing multiple tables simultaneously without
compromising service quality.
•
Served food and beverages promptly with focused
attention to customer needs.
•
Set positive tone for entire dining experience as
first point of contact for incoming guests.
•
Addressed customer complaints or concerns
professionally, ensuring swift resolution and
maintaining positive relationships.
•
Resolved customer complaints promptly and
professionally to maintain positive reputation.
•
Handled cash transactions accurately, contributing to balanced daily financial reports.
•
Worked with POS system to place orders, manage
bills, and handle complimentary items.
•
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced
overall productivity levels.
•
Increased sales with upselling techniques and
thorough knowledge of menu items, specials, and
promotions.
•
• Maintained a clean and orderly dining area for an Ball in Con - Laborer
Lincoln, IL • 03/1993 - 05/2011
enjoyable guest experience.
Enhanced customer satisfaction by promptly
attending to their needs and providing personalized service.
•
Performed opening and closing duties, ensuring the dining area was prepared for seamless service
transitions.
•
Maintained clean and organized dining areas to
uphold restaurant hygiene standards.
•
Maintained thorough menu knowledge to
sufficiently answer questions regarding menu item
sourcing, ingredients and cooking methods.
•
Answered customers' questions, recommended
items, and recorded order information.
•
Cultivated warm relationships with regular
customers.
•
Followed instructions and safety protocols to
prevent accidents and injuries.
•
Loaded, unloaded, and moved material to and from
storage and production areas.
•
Dug trenches, backfilled holes and compacted earth to prepare for new construction.
•
Moved and cleared debris from work sites to
dispose of in designated areas.
•
Improved worksite efficiency by maintaining clean
and organized work areas.
•
Supported construction projects by assisting with
heavy equipment operations and manual labor
tasks.
•
Promoted a positive work environment by
demonstrating strong teamwork and
communication skills.
•
Delivered consistent results under challenging
weather conditions or other external factors
affecting productivity.
•
Provided labor support to carpenters, masons and
other skilled trades.
•
Managed safe and efficient use of tools and
equipment on construction sites.
•
• Loaded and unloaded materials and equipment
onto and off construction sites.
Used variety of hand and power tools to complete
tasks.
•
Performed general housekeeping and cleaning
tasks.
•
Facilitated timely project completions by
consistently meeting deadlines for assigned tasks.
•
Contributed to successful completion of projects by following instructions from supervisors and
adapting to changing priorities.
•
Maintained high-quality workmanship through
attention to detail and adherence to industry
standards.
•
Demonstrated flexibility with shifting
responsibilities based on project needs,
contributing to overall productivity levels.
•
Assisted in reducing material waste by accurately
measuring, cutting, and assembling materials as
needed.
•
Bolstered team morale with a positive attitude and willingness to help others when needed.
•
Mitigated potential hazards with thorough site
cleanup efforts at the end of each workday.
•
• Mixed and poured concrete for variety of projects.
• Helped with door and window installations.
Worked on sites, installing roofs and other exterior components.
•
Loaded and unloaded materials onto trucks and
trailers.
•
Expanded skill set through continuous learning of
new techniques, tools, and equipment related to
laborer tasks.
•
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