Operations & Customer Service Specialist
Resume:
Jenine Perea Mora
**********@*****.***
Skills –
Customer Relations
Operating in Fast Paced Environments
Cash Management
Certified in Microsoft Office
QuickBooks
Accounts Payable/ Receivable
Payroll
Billing
Onboarding & Orientation
Data Entry/ Invoicing
Multi Phone System
Self-Starter/ Team Player
Retail Management
Medical Terminology
Certified Phlebotomist
Certified in Medical Billing & Coding
Experience –
Phoenix Children’s Hospital – Guest Services Associate JUNE 2025 – PRESENT, GLENDALE, AZ
Responsibilities include being the first point of contact for patients and their families. Assuring them on where they have to be for their appointment/procedure. Excellent customer service. Data entry with confidential information, answering phones, making sure visitors have the correct information to visit patients. Making badges for everyone who enters the hospital, keeping patients and their families safe. CMP - Art Marketing Assistant/Customer Service (Temp. Contract Job) FEBRUARY 2024 - MAY 2024, PHOENIX, AZ
Responsible for helping create artwork for marketing ads. Talking with clients to help come up with designs, pictures, and wording for their ads. Helped with answering phones.
Lazy Acres Natural Market - Store Ops Office Administrator/Bookkeeper OCTOBER 2018 - APRIL 2024, HERMOSA BEACH, CA
Responsible for accurate cash management. Makes change, cashes checks, issues change to front end staff, and deals with safe reconciliation. Opens registers to begin daily business. Analyzes and organizes office operations and procedures such as flow of correspondence, filing, requisition of supplies, and other clerical services. Assists store management team by answering phones and coordinating/communicating necessary follow through. Acts as the first point of contact for employees’ inquiries. Maintains payroll records and reports as required. Process employees' benefits related to inquiries with Human Resources. Sales cash entry, invoice entry, interact with receiving all invoices, and print reports. In charge of onboarding and orientation of new employees. accounts receivable and billing. Dealt with shipping and receiving items.
Lazy Acres Natural Market - Front End Supervisor
SEPTEMBER 2016 – OCTOBER 2018, LONG BEACH, CA
Supervised all cashiers in assisting customers with excellent customer service, cashiering, answering phones, money loans and drops, and helped with scheduling. Jack’s Plumbing, Heating & A/C - Office Manager
APRIL 2005-AUGUST 2014, LAKEWOOD, CA
Manage daily office operations and maintenance of equipment, maintain accurate records for all business dealings. Provides efficient customer service to clients. Assists in all areas of administrative work including data entry, receptionist duties, file organization, research, development, accounts receivable and accounts payable.
Dominic’s Italian Restaurant - Server
AUGUST 2015 - DECEMBER 2016, CYPRESS, CA
Operated POS terminals to input orders, calculated totals, split bills if needed. Educated guests on daily specials and other menu items, satisfied customers by topping off drinks. anticipating condiments, napkins and other needs. checked with guests to make sure food served was correct, resolved any issues. complete closing duties, restocking nonperishables food items, condiments, napkins to keep well supplied.
Wal-Mart – Customer Service/Sales Associate
AUGUST 2010 – JULY 2015, LONG BEACH, CA
Provided excellent and efficient service to customers. Assisted customers on the sales floor, customer service desk, cashiering and answering phones. Coast Electronics - Receptionist
APRIL 2004 - MARCH 2010
Greeted Customers, answered phones, input orders, billing, data entry, invoicing, shipping and receiving.
Ricci’s Restaurant - Server
AUGUST 1999 - MARCH 2004, BELLFLOWER, CA
Served customers with satisfaction, recorded food and drink orders. Maintained full product knowledge of menu and specials. Passed food orders to the kitchen staff clearly and quickly. Made suggestions to customers based on preferences. Minolta Business Solutions - Dispatcher
FEBRUARY 1991 - JUNE 1998, TORRANCE, CA
Answered service calls on heavy phone system, handled any and all customer service issues, scheduled and routed all drivers to service calls. Input service orders. Haulaway Storage Containers - Dispatcher/Customer Service AUGUST 1986 - DECEMBER 1990, STANTON, CA
Answered Customer Service calls, heavy phones, input service orders, data entry, scheduled and routed drivers to service calls.
San Clemente Hospital – Admissions Administrator
JULY 1983–FEBRUARY 1986, SAN CLEMENTE, CA
Admitted new/emergency room patients. Entered all insurance information and verified eligibility. Completed patient charts with general information and insurance. Filed charts based on alphabetical order.
EDUCATION -
CPR Certified
January 2024, LONG BEACH, CA
Long Beach Community College / Medical Billing & Coding Certificate December 2023, Long Beach, CA
Cerritos Community College / Retail Management Certificate September 2020 - May 2022, Cerritos, CA
Advanced College/ Phlebotomy Certification
August 2013 - December 2013, Southgate, CA
Parkridge School/ High School Diploma
June 2013, Long Beach, CA
REFERENCES – Available Upon Request
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