Coachable, Hardworking, Quick Learner

LYRIQ SMITH {ALEX}

EXPERIENCE

* = reason for resignation/termination

Kj’s Food Market - Cashier

July 2019 – November 2019

Created a working climate that promotes trust, integrity and selflessness with subordinates and assist management with training less experience personnel.

Learn to respond promptly while working as part of a team on a variety of engagements.

*At the time was a minor and parent advised me to resign*

Main Street Bakery & Gift Shop *Paid - Internship* – Baker Assistance

July 2020 – September 2020

Assist the Main Cook, Baker, & Decorator.

Icing/Decorating Cupcakes and Two- & Three-Layer Cakes

Making Cake/Cupcake Batter

Cookie and Pastry Dough Making

Making Variety of Icings

Ensure proper storage of baking utensils and supplies

Placing and Retracting pans, molds and pan sheets in the oven

Package and distribute products for customers

Maintain a clean and hygienic work area in accordance with health and safety regulations

Weigh out precise amount of baking ingredients using scales or graduated containers

Establish production schedule and set quota for the number of goods to be produced on daily basis

*At the time was a minor and parent advised me to resign*

CPC Medical Transportation – Help Desk Rep.

August 2021 – November 2021

Answer customer questions through phone and email

Learn to respond promptly while working as part of a team on a variety of engagements.

Helped make changes to account as well as add-on to the account

Enter data to process sales made in the field and reviewing data for accuracy

*Resigned due to changes in original contract*

Taco Bell – Cashier

May 2022 – August 2022

Wash, chop, and sort ingredients

Set up and use grills, fryers, and broilers

Assemble food orders and check for accuracy

Package products

Customer service

Greet customers in the restaurant or drive-thru

Take and process orders

Handle payments

Thank customers

Address customer concerns and inquiries

Maintain a safe and comfortable environment for customers and staff (Keep the restaurant, dining room, and parking lot clean)

Maintain a safe work environment

* Resigned due to better employment opportunity*

Amazon Warehouse Fulfillment Center – Stower/Picker

1st August 2022 – November 2022 / 2nd April 2023 – May 2023 / 3rd September 2024 – November 2024

Receive and put away inventory

Get customer orders ready and pack them up

Load boxes into trucks for shipment

Use scanners to read bar codes on products

View prompts on screens and follow direction for some tasks

Troubleshoot problems

Ensure product meets quality requirements

Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 40 feet. Lift up to 49 pounds

Push utility carts up to 60 pounds

Stand, walk, push, pull, squat, bend, and reach during shifts

Use carts, dollies, hand trucks, and other gear to move items around

Go up and down stairs

Work at a height of up to 40 feet on a mezzanine

Adhere to strict safety, quality, and fulfillment production standards

*1st Terminated due to absence of work / 2nd Maternity leave. / 3rd Unrightfully terminated due to error in conflicting contracts*

Food Lion – Cashier

November 2022 – February 2023

Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy

Ability to shop multiple customer orders using the designated tools and equipment

Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)

Substitute items when requested

Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure

Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages

Assist customers picking up orders

Complete Accountability Form from end to end process

Is courteous and helpful to other associates

Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies

Adheres to all company guidelines, policies and standard practices

Observes and corrects all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required for To-Go area and equipment

Successfully complete Computer Based Training (CBT) and Training Aid courses

Performs all other duties as assigned

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

*Resigned due to better employment opportunity*

American Chinese House Restaurant – Cashier/Manager

1st May 2023 – August 2023 / 2nd May 2024 August 2024

Greeting customers

Taking orders

Serving food and drinks

Providing recommendations

Handling payments

Maintaining tables

Communicating with kitchen and waiting staff: Relaying orders to the kitchen.

Providing customer service: Addressing customer concerns, handling complaints, and escalating issues to management

Adhering to health and safety regulations: Following sanitation, safety, and alcohol beverage control policies

Overseeing the day-to-day operations of a restaurant's front-of-house staff including waitresses.

Ensuring smooth service and excellent customer experience

Regulation of compliance with regulations with staff

Managing staff schedules

Resolving customer issues, maintaining quality standards.

*1st & 2nd Resigned due to better employment opportunity*

Notes for Employer:

SKILLS:

Data Entry

Microsoft Office Suite

Effective Communication

Reading Physical & Emotional Cues

Quick thinking

Adaptability

Friendliness

Dependability

Decision – Making

Basic Cooking Skills

Basic Cake & Cupcake Decorating Skills

Food Safety & Nutrition

SKILLS:

Leadership

Time management

Customer service

Active listening

Skills management

Computer literacy

Critical thinking

Teamwork

Attention to detail

Creativity

Conflict resolution

Project management

Work ethic

Writing

Negotiation

Flexibility

EDUCATION

Columbia High School

2017 – 2021

High School Diploma

Graduated with a 4.7 G.P. A

Participated in multiple clubs (Beta Club, Honors Society, Science Club, Math Club, Nerd Club, Chess Club, and Book Club)

For my first 3 years as a student, I was the school libraries official TA.

Played 4 years of Softball with School Team

Secretary of our School’s Student Council (4 years)

4 years completed in an AVID (Advancement Via Individual Determination)

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