Customer-Focused Support Professional with CRM & POS Experience

KELLY MORELAND

Palm Desert, CA *****

P: 442-***-****

E: *************@*****.***

PROFESSIONAL SUMMARY

Customer focused professional with strong customer service orientation, empathy, and a proven ability to support high volume environments. Experienced in resolving customer concerns, managing transactions, and maintaining accurate records with basic computer proficiency. Recognized for clear communication, reliability, and a consistent willingness to learn new systems and processes. Adept at building rapport, supporting team operations, and delivering positive experiences across retail and healthcare settings. CORE SKILLS

- Customer service orientation

- Empathy & active listening

- Basic computer proficiency (POS, CRM, scheduling systems)

- Willingness to learn & adapt

- Conflict resolution & complaint handling

- Professional phone & email communication

- Data entry & documentation accuracy

- Multitasking in fast paced environments

- Team collaboration

- Office administration

- Training support

- Patient and client interaction

PROFESSIONAL EXPERIENCE

IW Coffee and Chai Bar — Manager

Palm Desert, CA 04/2020 – Present

- Delivered exceptional customer service by resolving concerns, answering questions, and ensuring a welcoming environment.

- Led daily operations, set team priorities, and monitored performance to maintain service quality.

- Used data and analytics to improve workflows and enhance customer satisfaction.

- Trained staff on customer interaction, equipment use, and service standards, fostering a culture of empathy and continuous learning.

- Demonstrated strong basic computer proficiency through POS management, digital scheduling, and inventory systems.

- Maintained professionalism during high volume periods while supporting both customers and team members.

Plaza Dental Group — Dental Assistant

La Quinta, CA 12/2017 – 12/2019

- Provided empathetic, customer centered support to patients before, during, and after procedures.

- Assisted dentists and hygienists with tools, materials, and chair side procedures.

- Documented patient information, medical history, and vital signs with accuracy and attention to detail.

- Communicated clearly with patients to reduce anxiety and improve their experience.

- Utilized dental software and scheduling systems, demonstrating strong computer literacy.

- Supported front office tasks including appointment coordination and patient inquiries. Sunlife Dental — Dental Assistant

Palm Desert, CA 01/2017 – 12/2017

- Greeted patients, answered questions, and provided empathetic support throughout their visit.

- Managed patient records, updated charts, and prepared documentation for provider review.

- Scheduled appointments, processed billing, and verified insurance with a customer service first approach.

- Maintained clean, organized treatment rooms and ensured compliance with safety standards.

- Demonstrated adaptability and a strong willingness to learn new procedures and office systems.

EDUCATION

Brightwood College — Palm Springs, CA

Vocational Certification: Dental Assistant 07/2017

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