Multifaceted Administrative and Caregiving Professional

EMPLOYMENT HISTORY

File Clerk/Data Entry

AltaMed Healthcare Services, Anaheim, US — Apr 2025 - Oct 2025 Caregiver

Los Angeles, US — Jan 2020 - Mar 2025

Manager on Duty

Hairmedix salon, Bellflower, US — Apr 2014 - Mar 2025 Hospital Housekeeping

HamHed, LLC, Long Beach, US — Oct 2023 - Mar 2024

Call center coordinator cardiology

PIH Health, Los Angeles — Nov 2026 - Present

Bellflower, US, 90706 • **********@*****.*** • +1-562-***-**** Indorii Martinez

Diligent professional with over 10 years of diverse experience across customer service, management, caregiving, and additional sectors.

Managed EPIC patient records and updated charts to ensure accurate clinical documentation and reduced data discrepancies.

Handled patient communications to coordinate appointments and follow up on referrals, improving response consistency.

Processed referral authorizations and verified insurance details to expedite approvals and minimize delays. Performed data entry and medical record abstraction with accuracy, producing clean datasets for clinical teams.

Scheduled patient appointments and managed calendars to optimize clinic flow and reduce no-shows. Doctors visits

Meal prep

Bath

Medication assistance

Light housework

Customer service

Making appointments

Conduct phone calls

Inventory

Kept my area well managed and clean

Followed protocol

Assisted team members when needed

Displayed strong leadership values

Answered and routed inbound calls to appropriate staff, improving call response efficiency with measurable results.

Created new patient profiles in the EHR to ensure accurate records and streamlined intake processes. Generated refill request tasks for providers to support timely prescription processing and continuity of care. Assigned nurse call tasks to coordinate follow-up actions and reduce response delays. Sent communications to on-call cardiologists to ensure timely specialist consultation and decision-making. Scheduled patient appointments and optimized calendar flow to increase clinic utilization and reduce no- shows.

Faxed laboratory results and medical records to providers and external facilities to maintain complete patient documentation.

Scanned and recorded new patient documents into the system to ensure organized, accessible medical records.

Coached new coordinators on effective clinical questioning and live-call simulations, raising team competence and consistency in patient interactions. EDUCATION

High school diploma

Bellflower High School, Bellflower, CA — Jun 2015

Orange Coast College, Costa Mesa — Sep 2015 - Apr 2016

-will return to school

COURSES

BLS Certification

BLS Certification — Feb 2024 - Feb 2026

SKILLS

Epic knowledge Medical terminology Communication Skills Microsoft Office Merchandising Organizational skills Inventory Control Teaching Data entry

Guest Services Commercial cleaning Phone etiquette Microsoft Word Leadership Manager Experience

Senior care Front Desk Back office

Shift Management Experience with children Customer service Strong sense of responsibility Self motivated Ability to learn quickly Goal-oriented Excellent communication skills

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