Customer service specialist

Jamie Casey

Bowling Green, KY 270-***-****

***********@*******.***

Professional Summary

Highly skilled professional with 17 years of experience in nursing and a strong background in multi-channel customer support. Expert in patient advocacy, medical documentation, and crisis management. Adept at bridging the gap between clinical needs and administrative solutions. Seeking to leverage deep healthcare expertise and technical proficiency as a Client Services Representative.

Core Competencies

● Clinical Expertise: Patient Advocacy, Care Coordination, HIPAA Compliance, Medical Terminology

● Technical Proficiency: CRM/Helpdesk Systems, Microsoft Office, Hardware/Software Troubleshooting

● Communication: Conflict Resolution, De-escalation, Empathetic Listening, Multi-line Phone Systems

● Operational: Detailed Documentation, Account

Management, Billing & Subscription Support

Professional Experience

Customer Service Representative Vineyard Vines – Bowling Green, KY March 2023 – November 2024

● Managed high-volume client communications via phone, email, and in-person.

● Resolved complex order issues and processed transactions with 100% accuracy.

Technical Support CGS Lenovo, Inc. – Lakeland, FL January 2022 – March 2023

● Provided remote hardware and software troubleshooting for various devices.

● Utilized ticketing systems to track and resolve technical issues for a global user base.

Customer Service Representative Hulu – Saint Petersburg, FL October 2019 – December 2021

● Handled sensitive billing and account inquiries, consistently exceeding satisfaction (CSAT) targets.

Full-Time Caregiver Private Residence – Springfield, TN April 2011 – October 2019

● Provided specialized, 24/7 care for a child with disabilities, utilizing clinical nursing background to manage medical equipment, therapy exercises, and behavioral plans. Licensed Practical Nurse (LPN) / Nursing Professional Various Healthcare Facilities – Florida & Tennessee January 1998 – April 2015

● Dedicated 17 years to providing direct patient care, medication administration, and care coordination.

● Collaborated with physicians and multidisciplinary teams to implement and update care plans.

● Served as a primary advocate for patients and families, translating complex medical information into understandable guidance.

● Maintained rigorous standards for electronic health records

(EHR) and patient privacy.

Education

● Associate’s Degree in Nursing Traviss Technical College, Lakeland, FL

● Associate of Science Lakeland, FL

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