Versatile Operations and Compliance Professional

Mercedes Wells

Cameron, TX ***** +1-254-***-**** ****************@*****.***

Professional Summary

History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests. Relied on to drive top-line and bottom-line gains regardless of supply chain challenges, production-line issues and/or union obstacles.

Work Experience

Delivery Driver

UberEATS, DoorDash Killeen, TX

January 2023 to Present

Loading and unloading

Route Planning

Defensive Driving

Fuel Efficiency

Vehicle Maintenance

Punctuality

Traffic laws compliance

Vehicle Inspection

Safe Driving Practices

Basic vehicle repairs

Team player mindset

Record Keeping Abilities

Load and unload merchandise

Cash handling proficiency

Strong salesmanship

Route planning expertise

Reliability and punctuality

Clean Driving Record

Income Tax Preparer (Seasonal)

Jackson Hewitt Killeen, TX

2023 to Present

• File statements and returns by the established deadlines.

• Preferably without need for revision.

• Use comprehensive tax knowledge to maximize benefits and deductions.

• Build relationships and encourage new business.

• Educate others on best practices for tax filing, preparation, and record-keeping. Infinite delivery driver

Amazon Round Rock, TX

September 2024 to September 2025

Amazon delivery driver have experience with flex app Fleetio and mentor Quality Control Inspector

ZT Systems Georgetown, TX

January 2024 to November 2024

• Meticulously inspecting and testing server hardware during the manufacturing process.

• Ensuring each component meets strict quality standards and specifications set by the company.

• Identifying any defects or deviations

• Documenting findings to maintain the high quality of ZT Systems' server solutions for cloud and infrastructure applications.

Customer Service Representative/Manager/COD/Bookkeeping Diligent Delivery Systems Austin, TX

August 2022 to July 2023

• Manage large amounts of incoming phone calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Handles transactions related to cash on delivery payments

• Collects payment from the recipient and sends it to the shipper

• Works with customer service and I dispatch to ensure packages are delivered on time Dispatcher

Diligent Delivery Systems Austin, TX

August 2022 to July 2023

• Coordinate schedules: Dispatchers coordinate the schedules of service vehicles and field units.

• Communicate with drivers: Dispatchers communicate with drivers to provide instructions, updates, and advice.

• Monitor situations: Dispatchers monitor situations by phone or radio, and use mapping software to locate routes.

• Track deliveries: Dispatchers track the delivery status of products and ensure timely pickups and drop-offs.

• Resolve customer complaints: Dispatchers analyze and resolve customer inquiries and complaints.

• Maintain records: Dispatchers maintain records of dispatched calls, driver routes, and delivery and pickup times.

• Provide reports: Dispatchers provide reports to upper management. Lead Quality Control Inspector

TASUS Corporation Georgetown, TX

January 2021 to August 2022

• Reading blueprints and specifications.

• Monitoring operations to ensure that they meet production standards.

• Recommending adjustments to the assembly or production process.

• Inspecting, testing, or measuring materials or products being produced. Shipping and Recieving Associate

Don Hewlett Georgetown, TX

July 2020 to December 2021

• Collaborate with procurement staff to list expected deliveries

• Receive shipments and sign paperwork upon receipt

• Unload packages from incoming trucks

• Inspect contents to ensure they are undamaged

• Verify packages according to order and invoices (quantity, quality, price etc.)

• Contact supplier or shipper if a mistake is identified

• Assume responsibility for returning unsatisfactory shipments or receiving replacements

• Label deliveries and allocate them to their designated place

• Ensure invoices are signed and paid for satisfactory deliveries

• Maintain accurate records and assist in inventory control CNC Machine Operator Lead

Anderton Castings Troy, TX

2018 to 2020

• Set up machines (calibration, cleaning etc.) to start a production cycle

• Control and adjust machine settings (e.g. speed)

• Feed raw material or parts to semi-automated machines

• Inspect parts with precision and measuring tools

• Test operation of machines periodically

• Fix issues that might occur during the shift

• Check output to spot any machine-related mistakes or flaws

• Keep records of approved and defective units or final products

• Maintain activity logs

Lead Quality Control Inspector

Anderton Castings Troy, TX

2016 to 2018

Inspecting parts that are coming off the machine conducting multiple test

• Color testing

• Gauge checking

• Pulling random samples for inspection

• Checking the product against specifications

• Verifying packaging requirements

• Classifying and reporting quality defects

• Conducting on-site testing

Store Manager

Cricket Communications Killeen, TX

June 2013 to March 2016

• As a store manager for Cricket Communications:

• Searched for customer accounts using computer records.

• Posted payments to customer accounts.

• Assisted with filling out necessary forms to track customers and accounts

• Worked with no supervision, and maintained confidentiality throughout each process Education

High school diploma

Upper secondary education

Commercial Driver's License (CDL)

Class C

Expires: July 2033

State: TX

Skills

Blueprint Reading Cost accounting Handling customer inquiries Communication skills Quality Inspection CNC Microsoft Excel Data entry Sawing Power tools SQL Maintaining an organized workspace Laboratory experience Debits & credits Aged receivables report Dealership experience Construction Filing GAAP Hand tools Microsoft Outlook Data management Unloading Client relationship development Telecommunication Paylocity Van driving Tax accounting Interviewing Office experience Property management Salesforce Google Workspace CRM software Merchandising display arrangement Critical thinking Computer literacy Banking Bookkeeping for tax purposes Cleaning Tax preparation software ISO 9001 Computer operation Experience in non-profits Custodial experience Assembly Account reconciliation report GMP Welding Commercial driving HRIS Clerical experience Customer support Yardi Productivity software Organizational skills Adobe Acrobat Appointment scheduling Quality assurance within manufacturing Front desk Customer relationship building Microsoft Word ANSI standards Clear language communication Courier Payroll Package delivery Outside sales Operating systems Manager Forklift CAD Lean manufacturing Intake Fair Housing regulations Trading Schematics Route planning Time management Google Docs Collection effectiveness report Sales Box truck Load balancing Data collection Microsoft Office Sales strategy Customer communication Leadership Writing skills HR support Payroll processing Contract management Inside sales CNC Lathe QuickBooks Mobile devices Office supply management Accounting Route driving Windows AWS Individual consumer customer service Analytical thinking Contracts Account management Administrative experience Pivot tables Greeting customers Attention to detail Customer issue escalation Sales data analysis Customer service CRM system proficiency Restaurant experience Account reconciliation Accounting software Calipers Tape measure proficiency Mail distribution Negotiation Delivery driving Office management Retail sales Van delivery (delivery method) Cash flow statement ATS Accounting systems HR sourcing Electrical experience Typing Human resources Delivery driver experience Quality Control ERP systems Business support for human resources executives Construction change orders

Languages

English

Certifications and Licenses

Driver's License

August 2030

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