Administrative Assistant / Front Desk Specialist

Pamela M. Phinn

** ***** ******* ***********, ** 07081 609-***-****

Administrative Qualifications

• Dependable, committed worker who is able to multi task in fast paced environment

• Customer service oriented and enjoys working with the public

• Excellent communication skills and strong working knowledge of general pet wellness

• Excellent organizational and time management skills

Employment History

September 2017-present Household Employee

Nanny/House manager Springfield, NJ

• Managed child’s day-to-day schedule and coordinated play-dates, field trips, & activities

• Managed all aspects of household, including organizing schedules, groceries, cleaning and laundry

• Provided care for one child, including play, bedtime, feeding and changing

• Provided a safe, engaging, and joyful environment

December 2011- August 2017 Veterinary Emergency and Referral Group

Front office Coordinator/Receptionist Brooklyn, NY

• Assisting the doctors and technicians in educating clients on optimal pet health care

• Answering telephone calls, emails, and in-person questions

• Preparing medical records

• Scheduling appointments and collecting payment for services

• Basic cleaning and maintenance of the front desk/lobby (sweeping, mopping, dusting, etc.)

February 2008-November 2011 Blue Pearl Animal Hospital

Receptionist New York, NY

• Greeted and welcomed guests as they arrived at the office

• Provided information regarding pet health and billing in-person and via phone/email

• Updated calendars, scheduled meetings, and performed other clerical duties such as filing, photocopying, transcribing and faxing

September 2004- January 2008 Animal Emergency of South Jersey

Receptionist/ Intake Specialist Mt. Laurel NJ

• Provided the public information about the nature of the business and services available

• Performed the initial triage and forwarded telephone calls to tech or physician as appropriate

• Filed and updated patient charts

• Checked and monitored front desk receipt book

• Greeted clients in a friendly, professional manner

July 2004- January 2008 Mount Laurel Animal Hospital

Receptionist/ Intake Specialist Mt. Laurel, NJ

• Managed high volume phone calls on a multiline system

• Educated clients on animal maintenance to promote long term well-being of their pets

• Arranged and confirmed appointments

• Maintained and organized patient charts

• Handled large sums of money during transactions which included payments from customers and preparing money for banking

September 2001-September 2003 Vision Quest

Deputy of Operations Browns Mills, NJ

• Developed and oversaw recreational activities for groups of 15+

• Taught workshops on conflict resolution and attentive listening to campers ages 10-13

• Trained and assisted staff members in order to enhance work productivity

• Documented and recorded activities/ observations in daily log entries

Education

La Academia Del Santo Isabela Panama City, Panama

Concentration: Computer Science and Information Technology Attendance: 1980-1984

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