Customer Service Specialist with Experience in Call Center Support

Marianna Thompson

Phoenix, AZ ***** +1-480-***-**** ******************@*****.***

Professional Summary

Experienced Customer Service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Skills

Microsoft Office

Organizational skills

Analysis skills

Phone etiquette

Communication skills

Management

English

Data entry

Call center experience

Typing

Personal Assistant Experience

Basic math

Customer service (5 years)

Front Desk

Work History

Customer service, 02/2024 - 02/2025

ALW construction inc – Phoenix, AZ

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings

Developed strong relationships with key clients through regular communication and personalized support

Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

Utilized Microsoft Office software to accurately document interactions with customers and track issue resolution progress

Customer Service Claims Specialist, 04/2021 - 05/2024

CRS Temporary Housing – Phoenix, AZ

Provided exceptional customer service by promptly and courteously addressing inquiries, concerns, and complaints

Effectively communicated with customers via phone, email, and chat to provide product information, process orders, and resolve problems

Maintained a positive attitude and professional demeanor in all interactions with customers

Managed a high volume of incoming calls while maintaining quality standards for accuracy and efficiency

Received commendation from supervisor for providing outstanding support during peak holiday season handling more calls than average without compromising quality

Driver/Dispatcher, 06/2019 - 04/2022

Owl transportation Inc – Phoenix, AZ

Driving individuals to and from the veterans hospital or other doctors appointment and then returning to pick up the individual and returning them back home safely

Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods

Maintained a clean driving record with zero accidents or traffic violations

Followed all traffic laws and regulations to ensure compliance and prevent accidents

Efficiently planned routes to optimize delivery times and minimize fuel consumption

Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards

Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation

Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations

Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently

Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed

Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces

Utilized time management skills effectively by prioritizing tasks based on urgency while maintaining punctuality in delivering goods

Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines

Received commendation from supervisors for exceptional customer service skills and positive feedback from clients

Maintained a high level of professionalism while representing the company during interactions with customers

Caregiver/Personal Assistant, 06/2008 - 04/2010

Aztec – Phoenix, AZ

Assisting with individuals that have developmental disabilities such as medicine reminder bathing dressing and driving them to and from appointments and to school

Performed comprehensive medical examinations and assessments on patients, including physical examinations, reviewing medical history, and ordering diagnostic tests

Collaborated with interdisciplinary healthcare team to develop individualized treatment plans for patients

Managed patient care by monitoring progress, adjusting treatment plans as necessary, and coordinating referrals to specialists when needed

Participated in continuing education programs to stay updated with the latest advancements in medical practices

Ensured compliance with regulatory standards related to healthcare delivery including HIPAA, OSHA etc

Collaborated with other healthcare professionals such as nurses pharmacists radiologists etc. to provide coordinated care

Assisted in the coordination of patient referrals ensuring timely access to specialized services or consultations

Prepare and analyze the billing and setup paperwork for patient services

Education

Associate's degree: Medical Assistant, 04/2003

The Bryman School of Arizona - Peoria, AZ

High School Diploma: 05/2001

Westview - Avondale, AZ

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