Customer Service Manager with Leadership Experience
Resume:
EDUCATION
Sanford Brown College
Houston, US
Clinical Medical Assisting
SKILLS
Customer Service Manager
PROFESSIONAL SUMMARY
Dedicated management professional with experience leading high- performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. EXPERIENCE
06/2020 - Present
Customer Service Manager
U-haul U-haul, Houston, Tx
09/2014 - 05/2020
Lead Insurance Agent
IQoR IQoR, Houston, Tx
• Customer service
• Customer focused
• Time management
• Problem-solving
Exceptional telephone
etiquette
•
• Team building and leadership
• Employee scheduling
• Staff management
Positive and constructive
feedback
•
• One call resolution
SHERRELL
ANDERSON
************@*****.***
Houston, Tx 77099
Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
•
• Assisted customers with resolving service-related issues. Utilized problem solving techniques to quickly resolve escalated issues from customers.
•
Followed up with customers to drive satisfaction and gain service feedback.
•
Reviewed incoming emails from customers; responded promptly with accurate information.
•
Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
•
Built and maintained relationships with clients to support satisfaction.
•
Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
•
• Interpreted insurance policies and explained coverage to clients. Set appointments with prospective clients to present suitable insurance packages.
•
Contact this candidate