Remote Customer Support Specialist
Resume:
Joetta Dugbo
***********@*****.***
Professional Summary
Customer-focused professional with strong experience in remote support across phone, chat, and email channels. Proven ability to handle high call volumes, resolve customer issues efficiently, and maintain a positive customer experience. Background in retail and remote customer service, combined with excellent communication, problem-solving skills, and the ability to work independently in fast-paced environments.
Core Skills
● Remote Customer Support (Phone, Chat, Email)
● Call Handling & Issue Resolution
● CRM Systems & Order Management
● Clear Written & Verbal Communication
● Multitasking & Time Management
● Problem Solving & De-escalation
● Data Entry & Documentation
Work Experience
Direct Support Professional (DSP)
Community Resource of Staten Island
2024 – 2026
● Provided daily support and care in a group home environment
● Communicated effectively with residents, families, and team members
● Managed documentation and incident reporting accurately
● Maintained professionalism in high-pressure situations Remote Customer Service Representative
Home Depot Neiman Marcus Roadside Assistance Company Dates not specified
● Managed inbound and outbound customer interactions via phone, chat, and email
● Resolved billing, order, and service issues while maintaining high satisfaction
● Navigated multiple systems simultaneously to document and track cases
● Met performance metrics including response time, resolution rate, and customer satisfaction
Retail Associate
Various Retail Positions
Several years
● Delivered excellent in-person customer service and sales support
● Handled transactions, returns, and customer inquiries
● Built strong customer relationships through communication and problem-solving Content Creator / Social Media Manager
Self-Employed
Ongoing
● Managed multiple Instagram accounts, responding to messages and comments promptly
● Communicated with audiences and brands via direct messages and email
● Created organized content schedules and maintained consistent engagement
● Strengthened written communication skills through daily online interaction Education
Associate Degree
Art Institute of New York City
Additional Strengths
● Comfortable working independently in remote environments
● Strong typing and written communication skills
● Reliable, organized, and detail-oriented
● Quick learner with new tools and systems
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