Sales-Driven Customer Advocate with Relationship Focus
Resume:
Jacob Hines
Professional Summary
Personable and dedicated team player with extensive experience in sales. Confident ally with upbeat, positive attitude and proven skills in establishing rapport with clients; customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Work History
UBER: Driver 833-***-****)
San Francisco, CA 02/2023 - Current
●Safely transport passengers to their destinations while following traffic rules and using the most efficient routes.
●Before heading out,I ensure that the car is clean, fueled, and in good condition.
●Assist people with luggages arriving at airport, train stations, and bus stations
●Utilize GPS tools such as apple maps and google maps
Flowerbowl Florist: Delivery Driver 925-***-****)
Walnut Creek CA 05/2022 - 08/2024
●Delivered floral arrangements in company van Dodge/Ford
●Problem solving constantly on the road using portable hand held devices
●Arrange floral bouquets for customer pickups
●Assisted customers online and live via telephone
ILS (Independent Living Skills)- Specialist 510-***-****) East Bay, CA 11/2019 - 12/2021
●Maintained accurate records of client progress, documents services provided, and complete required reports
●helping individual create budgets, managed finances, and pay bills
●helped individuals create appointments, understand medication instructions and manage their health conditions
●worked with clients to develop individualized plans, provide training in daily living skills, and connect them community resources
●Advocate for Individuals’ rights and needs, and support them in self-advocacy efforts.
Nissan Dealership: Car Salesman 925-***-****) Antioch, CA 11/2019 - 03/2020
●Studied different makes and models of vehicles while studying their abilities and functions
●Sold 15+ Vehicles from the lot stationed at and also lots partnered with nissan
●Booked appointments for customers to return and proceed and handling finances for vehicle
Champs Sports : Assistant Manager 925-***-****)
Antioch, CA04/2018 - 11/2019
●Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
●Trained and developed new sales team associates in products, selling techniques and company procedures
●Tracked stock using company inventory management software
●Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
●Educated customers on promotions to enhance sales
●Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Shiekh Shoes - Sales Associate Key Holder 925-***-****)
Antioch, CA 08/2016 - 05/2017
●Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
●Maintained high standards of customer service during high-volume, fast-paced operations
●Established and optimized schedules to keep coverage and service in line
●Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
●Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
●Taught staff how to handle difficult situations with calm and professionalism
Grace Bible Fellowship - Summer Youth Camp Leader 925-***-****)
Oakley, CA 06/2014 - 08/2014
●Performed other related duties as assigned for the purpose of ensuring the efficient and effective functioning for students' academic success
●Responded to emergency situations (e.g. Resolving immediate safety concerns or directing to appropriate personnel for resolution if/when disputes arise among students)
●Factored-in abilities, needs and interests of participants in development of events and programs
●Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
●Supervised camper activities to address behavioral issues and promote fun, safety and morals
●Oversaw various projects from conceptualization to completion
*************@*****.***
Concord, CA
Skills
●Driving
●Cleaning
●Management
●Audited Inventory
●Created Employee schedules
●Dedicated team player
●Quick learner
●Microsoft/Word/Powerpoint Friendly
●Organized Multi-tasker
●Fast and efficient service worker
●Strong Verbal and written Communication
●Issue resolution
●Recruiting and interviewing
●Outstanding interpersonal skills
●Cleaning/Stocking
●Guard Card
●Shipment processing
●Safety-oriented
●Marketing
Education
Antioch High School
Antioch, CA
Diploma Class of 17
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