Experienced Inside Sales and Customer Service Specialist
Resume:
David Haggett
️ ********@*****.***
Professional Summary
Reliable and customer-focused professional with extensive experience in customer service, inside sales, purchasing, and account support within the paper and graphic arts industry. Proven ability to manage complex orders, resolve customer issues, and maintain strong client relationships in fast-paced environments. Known for strong communication skills, attention to detail, and delivering results that support both customer satisfaction and business goals. Core Skills
• Customer Service & Account Support
• Inside Sales & Order Management
• Client Relationship Building
• Purchasing & Vendor Coordination
• Problem Resolution
• Excellent Communication
• Active Listening
• Results-Oriented Team Player
Professional Experience
Sobeys – Customer Care Representative (Remote Contract) 2022 – 2023
• Handled customer service inquiries and complaint resolution for the Eastern Canada Customer Care Department.
• Assisted customers with orders, product questions, and issue resolution.
• Maintained a professional and empathetic approach while resolving concerns efficiently.
• Ensured accurate documentation and follow-up on customer interactions. Unisource / Veritiv – Customer Service Representative 2013 – 2020
• Managed complex paper orders from mills across Canada and the United States.
• One of three representatives nationwide responsible for coordinating mill-direct orders.
• Provided account support and order management for key customers.
• Ensured accurate purchasing and delivery timelines for specialty paper products. Paperlinx – Inside Sales Representative
2003 – 2008
• Provided customer service and inside sales support for paper and graphic arts products.
• Coordinated purchasing of specialty paper and print materials.
• Maintained strong relationships with customers and vendors. Graphic Resources – Customer Service Representative 1998 – 2003
• Provided sales support and customer service for graphic arts clients.
• Processed orders and coordinated product purchasing. Coast Paper – Inside Sales / Purchasing
1984 – 1997
• Managed purchasing and sales support for paper products across Western Canada.
• Assisted clients with product selection and order management.
• Built long-term relationships with customers in the printing and publishing industry. Education & Training
Dale Carnegie Training
Public Speaking Certification
Public Speaking Instructor
SAIT (Southern Alberta Institute of Technology)
Graphic Arts – Pre-Press & Small Press
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