Multilingual Peer Support Specialist and Case Manager
Resume:
Opal Allen
Memphis, TN *****
*****.*****@*****.***
Professional Summary
Conscientious with particular attention to detail
Excellent verbal and written communication skills
Highly Accurate and Precise
Experience with the keyboard and Microsoft Applications Authorized to work in the US for any employer
Work Experience
Firsthand Guide
firsthand-Memphis, TN
October 2023 to March 2025
My position as a firsthand guide allowed me to go out in the community and meet new people to explain to them and engage them in our services. I touched bases with them regularly while documenting all interactions with them ranging from getting them to appointments or caring for or referring them to various resources they may need.
I met the metrics set by the company to track job performance and productivity. Certified Peer Support Specialist
Alliance HealthCare Services-Memphis, TN
December 2014 to October 2023
Certified Peer Recovery Specialist I gave group training and helped clients to navigate their various mental health issues.
I ordered food for our Peer Revovery Center, kept track of all of our inventory, Housing Agent
Alliance HealthCare Services-Memphis, TN
December 2014 to October 2023
I dealt with clients housing.
I moved them in and out of their HUD apartments and rooms, did re-certifications, received their rent payments and got them tallied and ready for deposit and whatever was necessary Education
Medical Billing & Coding (Health Information Management) Health-Tech Institute-Memphis, TN
August 2011 to August 2012
MBA (Master's degree)
Strayer University-Virginia-Memphis, TN
May 2005 to June 2008
Business (Bachelor's degree)
Tennessee State University-Nashville, TN
August 1974 to August 1980
High school diploma or GED
Skills
• Crisis intervention
• Workers' compensation
• Crisis management
• Case Management
• Voice acting
• Organizational skills
• Sales (10+ years)
• Grammar Experience
• Microsoft Excel (1 year)
• Customer service (10+ years)
• Mental health counseling
• iOS
• Microsoft Word
• Behavioral health
• First aid
• Marketing
• Open communication (faculty and staff relations techniques)
• Acting
• Accounting (2 years)
• Writing skills
• Time management (5 years)
• Workers' compensation law
• Leadership
• Meeting Facilitation
• Customer support
• AI
• Computer skills (10+ years)
• Medical Records
• Windows
• Medical scheduling
• Harm reduction
• Property management
• Intake
• Behavioral therapy
• English
• Group Therapy (8 years)
• Social work
• Peer mentoring
• Conflict management
• Motivational interviewing
• Typing
Languages
• English
Certifications and Licenses
Driver's License
Certified Recovery Specialist
March 2024 to March 2026
This certifies me as a peer recovery specialist. I have had the certification for about 10 years.
Contact this candidate