IT Systems Administrator & Security Specialist

Jeffery S. Wright Willis, TX 936-***-**** *********@*****.***

PROFESSIONAL SUMMARY

IT professional with hands-on training in systems administration, networking, endpoint security, and cloud technologies. Experienced troubleshooting hardware, operating systems, and network connectivity while supporting Windows, Linux, and mobile platforms. Skilled with Active Directory, Azure, virtualization, and endpoint management tools. Known for strong problem-solving, technical documentation, and customer support abilities in fast-paced environments. CORE TECHNICAL SKILLS

Cloud & Infrastructure: Microsoft Azure • Azure AD • Microsoft 365 • Cloud Networking (Azure) • Virtualization • Server Monitoring

Systems Administration: Active Directory • Group Policy • Patch Management • Device Deployment • Identity & Access Management

Networking: TCP/IP • DNS • DHCP • VLAN Concepts • Routing & Switching Fundamentals • Wi-Fi 6/6E Security & Monitoring: Zero Trust Architecture • MFA • IDS/IPS • Malware Analysis • Endpoint Protection Operating Systems: Windows 10/11 • Linux (Ubuntu, Debian) • macOS • iOS / iPadOS • Android Hardware & Infrastructure: PC Build & Repair • Network Interface Cards • Routers & Switches • Peripheral Devices • Hardware Diagnostics • Secure Boot / TPM

Tools & Technologies: PowerShell • RMM Platforms • Adobe Acrobat Pro • Configuration Management Tools Core Competencies: Technical Troubleshooting • IT Support • Incident Resolution • Root Cause Analysis • Infrastructure Support • Customer Support

CERTIFICATIONS & EDUCATION

Certificate: Information Technology Security & Administration MyComputerCareer Graduation: March 2026 Certifications: CompTIA A+ Microsoft Azure Certification RELEVANT IT TRAINING

IT Security & Systems Administration Trainee MyComputerCareer July 2025 – March 2026

● Configure and manage Active Directory users, permissions, and Group Policy Objects.

● Implement network security controls, intrusion detection/prevention systems, and endpoint protection.

● Perform subnetting, IP addressing, VLAN configuration, and routing/switching fundamentals.

● Troubleshoot network connectivity, wireless networks, and Windows/Linux systems.

● Deploy operating systems, configure virtual machines, and manage cloud-based infrastructure tools.

● Configure static IP addresses, storage systems, and virtual servers. PROFESSIONAL EXPERIENCE

Dairy Clerk / Dairy Manager Kroger Nov 2016 – Present

● Maintain operational workflows in a fast-paced environment while supporting customer service operations.

● Train team members and maintain accurate data entry for product orders and inventory systems.

● Coordinate logistics and inventory tracking using store management systems. Broker Associate Blakeman Transportation Aug 2022 – July 2025

● Managed logistics coordination and scheduling systems to optimize freight operations.

● Maintained digital records and data entry accuracy across transportation management platforms.

● Collaborated with drivers and clients to resolve operational issues and maintain service reliability. Service Technician Level 1 Spectrum Feb 2022 – Aug 2022

● Installed and troubleshot broadband internet, cable systems, and networking equipment.

● Diagnosed connectivity issues involving routers, modems, and wireless networks.

● Configured customer networking equipment and verified system performance.

● Documented service activities and maintained technical records. ADDITIONAL TECHNICAL EXPOSURE

Network Protocols • Endpoint Security • Device Mobility Management • Cloud Infrastructure Concepts • System Monitoring • Technical Documentation • Infrastructure Support

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