Healthcare Administration & Patient Coordination Specialist
Resume:
Rachel Callis
Suffolk, VA
Professional Summary
Registered Nurse with 3+ years of experience in oncology/hematology and primary care, with a strong focus on care coordination, documentation, and insurance-related processes. Experienced in completing prior authorizations for medications and imaging, navigating payer requirements, and supporting patient workflows. Recently gained additional exposure to durable medical equipment (DME) authorization in a remote setting. Seeking a remote role in healthcare administration, insurance operations, or patient coordination. Relevant Skills
• Prior Authorization & Insurance Processes
• Patient Care Coordination
• Electronic Health Records (EHR/EMR)
• Medical Documentation & Compliance (HIPAA)
• Patient Communication (Phone & EHR Messaging) • ICD-10-CM Knowledge
• Microsoft Office (Outlook, Teams, Word, Excel) • Remote Work Tools & Workflow Management • Attention to Detail & Time Management Work Experience
Mountain Medical Supply - Authorization Specialist (remote) - February 2026
• Managed the prior authorization process for durable medical equipment (DME) and created Letters of Medical Necessity, ensuring coverage requirements were met
• Utilized Brightree EMR and Microsoft Outlook/Teams
• Gained experience in a work-from-home environment, using critical thinking skills to navigate various challenges
Commonwealth Primary Care - Registered Nurse - September 2021 – May 2022
• Coordinated patient care for acute and chronic conditions, ensuring accurate documentation and communication with providers
• Managed patient intake processes including vital signs, medical history updates, and EMR documentation
• Responded to patient calls and electronic messages, addressing concerns and coordinating follow-up care
• Administered vaccines and provided patient education on treatment plans and preventive care
• Maintained compliance with documentation standards, infection control, and confidentiality policies
Bon Secours Medical Oncology - Registered Nurse - September 2018 – March 2021
• Coordinated care for oncology and hematology patients, supporting continuity of care across providers
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• Completed prior authorizations for medications and imaging studies, working within payer requirements
• Managed high-volume patient communication via phone and MyChart, resolving issues efficiently
• Documented patient encounters accurately within EMR systems to support clinical and administrative workflows
• Provided education to patients and families regarding treatments, medications, and symptom management
• Maintained compliance with HIPAA, OSHA, and organizational standards Education
Associate of Applied Science in Nursing
Tidewater Community College — May 2018
Licensure & Certifications
Registered Nurse, State of Virginia (Compact License) License #000******* - Expires 09/30/2028
American Nurses Association (ANA) – Active Member
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