Program Manager - Creative Operations Specialist
Resume:
A R I O N A AS S H E R WOOD
C O N T A C T
**************.**@*****.***
Pittsburgh PA 15235
UNIVERSITY OF PHEONIX
A.A in Business Administrations
Relevant Coursework: Marketing
principles, communication skills,
project management, management
principles, behavioral psychology,
trauma informed care, and
expressive arts integration.
E D U C A T I O N
S K I L L S
Project Coordination & Execution
Strategic Planning and Marketing
Creative Problem Solving
Cross- Function Collaboration
Leadership
Effective Communication
Process Optimization
Video Editing Tools (Inshot, Canva)
Brand Storytelling
Digital Media
Zoom
Therap
ADP
HHAeXchange (Health Homecare
Payroll)
Gusto
T O O L S
P R O F I L E S U MMARY
Creative and resourceful professional with a background in program management, human resources, loan servicing, billing, project coordination, and creative strategy. Experienced in managing projects, producing original content, and organizing impactful events, including self-directed art exhibitions with impactful stories. Skilled at blending organizational expertise with innovative problem-solving to drive results. Excited to bring a fresh perspective and strategic creativity. WORK E X P E R I E N C E
DEC 2023 - PRESENT
OCS On-Site Companionship
Program Manager
Administrative Human Resources Coordinator
Lead Direct Support Specialist
Promoted from Lead Direct Support Specialist Manager to Administrative Human Resources Coordinator in recognition of leadership and strategic impact.
Proactively advanced into a strategic support role, driving initiatives in documentation, scheduling, and legal compliance audits.
Promoted to Program Manager where I worked closely with leadership to observe, organize, and maintain accountability for program rollouts
Tracked weekly deliverables and assisted in coordinating staff training and compliance with state regulations
Directed daily operations, managing staff, payroll, and resource allocation to ensure smooth delivery of residential programs. Developed and improved new hire orientation procedures and streamlined onboarding timelines.
Organized team-building initiatives and client events to enhance employee engagement and strengthen operational strategies. Improved high stakes inspection prep by 30%.
About OCS: A direct support residential agency providing in- home care, companionship, and daily living assistance to individuals with disabilities and special needs.
B.A/MA in Psychology (In
progress)
PNC Bank
Indirect Auto Funding Analyst
FEBRUARY 2022 – 2023
Tristate Capital Bank
Loan Servicing Specialist
Records Management
OCTOBER 2020 – 2022
JLL Jones Lang Lasalle
Facilities Coordinator
JUNE 2019
Maintained detailed records and ensured cross-team alignment on documentation. Processed complex loan contracts with high accuracy and adherence to compliance standards. Recognized for improving turnaround time in deal closings by streamlining internal review. Promoted from Records Management role after exceeding accuracy and process efficiency benchmarks. Supported the implementation and testing of a new loan servicing system, offering insights and feedback to optimize system performance and usability.
Managed checks, wires, reconciliations, and serviced high-volume loan portfolios. Improved transaction processing and collaborated with teams to resolve discrepancies faster. Coordinated daily operations including vendor management, inventory, and scheduling. Supported onboarding of new hires and improved employee experience processes. Hosted events and optimized space planning to enhance leadership efficiency. About PNC: One of the largest U.S. financial institutions providing banking and investment services nationwide.
About JLL: A global real estate services firm providing property management, investment, and commercial real estate solutions.
About Tristate Bank: A Pittsburgh-based commercial bank specializing in private banking, treasury management, and financial services for middle-market businesses. UPMC
Medication Therapy Management
TPA Enrollment Specialist
JUNE 2016-2017
Began as a enrollment specialist, leading to a promotion to a Medication Therapy Management position. Managed daily healthcare enrollments and program coordination across Pharmacy and Admin teams. Mastered the MC400 system, and handling detailed credentialing information. Helped resolve patient escalations,medication issues, and maintained regulatory documentation. Supported the rollout of new therapeutic management systems with minimal disruption. About UPMC: A leading nonprofit healthcare system based in Pittsburgh, PA, offering healthcare services, research, and hospital management across Pennsylvania and beyond.
LINCOLN PARK FAMILY CENTER
Counselor
After School and Summer Youth Program
JUNE 2009-2006
Assisted with homework, social development, and recreational programming to promote skill-building and inclusion.
Supervised and mentored groups of children, including individuals with intellectual disabilities and autism, in structured daily activities.
Ensured safety, well-being, and positive engagement of participants through individualized support and group facilitation.
Collaborated with staff to adapt activities for children with diverse learning and behavioral needs.
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