Customer Service Team Leader Resume
Resume:
Shana Laperna
Porter, TX *****
**********@*****.***
Professional Summary
I have experience in fast food, retail, and working at a daycare, which helped me learn how to communicate well, stay organized, and remain calm in busy situations. I am a fast learner and dependable. I am friendly, patient, and comfortable helping people, which I know is important when working with families.
Authorized to work in the US for any employer
Work Experience
Team Leader/Cashier
Whataburger-Kingwood, TX
September 2024 to Present
Lead and train team members to deliver fast, high-quality service in a busy environment. Handle scheduling, cash management, and daily operations with accuracy and accountability. Resolve guest issues quickly to maintain top-tier customer satisfaction. Recognized by management for strong leadership, reliability, and team motivation. Team Member
Whataburger-Kingwood, TX
September 2023 to September 2024
Greet customers, ensuring a positive first impression and enhancing the dining experience. Operate as a cashier, handling customer transactions accurately and efficiently. Maintain a clean and organized lobby to ensure a pleasant environment for diners. Manage drive-thru operations, processing orders and payments in a fast-paced environment. Cashier/Customer Service
homegoods-Austin, TX
September 2014 to November 2014
Processed customer transactions accurately as a cashier, handling cash and card payments. Managed returns efficiently, ensuring customer satisfaction and adherence to store policies. Maintained cash handling integrity, reconciling daily transactions Team Member/Cashier
taco cabana-Austin, TX
February 2013 to July 2014
Managed drive-thru operations, accurately taking orders and processing payments in a high-volume setting.
Balanced cash register at the end of each shift, ensuring accuracy in all transactions. Greeted customers warmly and efficiently, contributing to a positive customer experience. Prepared food orders accurately and efficiently, maintaining quality and speed of service. Accomplishment: Consistently provided excellent customer service, contributing to a positive dining experience for patrons.
Team Member
lubys-Austin, TX
August 2013 to December 2013
Served food to customers efficiently and courteously in a fast-paced cafeteria setting. Accomplishment: Assisted numerous customers daily, ensuring their dining needs were met with a friendly and helpful attitude
Child Care Teacher
The Martian House-Austin, TX
January 2008 to May 2013
Supervised children to ensure safety and well-being in a fun, caring environment. Planned and led creative and educational activities to support learning and development. Taught basic skills such as colors, numbers, letters, and sharing through play-based lessons. Assisted with meals, snacks, and maintained a clean, organized classroom setting. Supported children with diaper changes, bathroom breaks, and hygiene routines. Communicated daily with parents about their child’s progress, behavior, and needs. Provided comfort, encouragement, and a nurturing environment for all children. Assistant Manager
Boutique Jenny-Cedar Park, TX
October 2007 to January 2013
Supervise day-to-day sales operations and manage staff scheduling to ensure productivity, organization, and strong customer service.
Supervised daily kiosk operations, completed opening and closing procedures, and maintained proper inventory levels to ensure excellent customer service. Accurately balanced cash registers and maintained detailed financial records at opening and closing. Trained and guided team members on sales techniques and customer service expectations. Assisted customers with product selection and demonstrated strong product knowledge to enhance sales. Consistently exceeded sales goals and helped boost customer satisfaction through personalized service. Accomplishment: Recognized for driving higher sales and creating a welcoming, efficient shopping environment.
Education
High school diploma
Westwood High School-Austin, TX
August 2004 to May 2008
Skills
Conflict Resolution & Problem-Solving Opening and Closing Procedures Drive- Thru and Front-End Operations Communication & Team Motivation Cash Handling
& Register Balancing Scheduling & Shift Coordination Product demos Retail math Basic math Time Management & Multitasking Climbing Daily Operations Management Sales Growth & Upselling Customer Service Excellence Inventory
& Stock Management Team Leadership & Training Languages
• English
Certifications and Licenses
Driver's License
Food Handler Certification
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