Data Entry & CRM Automation Specialist Resume

CHUKWUEBUKA ELOCHUKWU UNOGU

** ***** ******, ********, *****, Anambra State

Email: ********@*****.*** Phone: +234 806-***-****, +234 701-***-**** PROFESSIONAL SUMMARY

Results-driven CRM Automation Specialist and Data Analyst with over 10 years of experience in ICT operations, data management, and process automation. Skilled in building workflow systems, data visualization, and optimizing business processes through technology. Adept in using tools like GoHighLevel, Airtable, Monday.com, Power BI, and Python to automate workflows, improve efficiency, and support decision-making. CORE SKILLS

- CRM Automation: GoHighLevel, Airtable, Monday.com, Zapier

- Data Analysis: Power BI, Excel, Python, SQL

- Web Development: HTML, CSS, JavaScript, PHP

- Project & Office Management: Documentation, reporting, and team coordination

- Communication: Excellent written and verbal communication

- Tools: Microsoft Office Suite, Google Workspace

PROFESSIONAL EXPERIENCE

National Lottery Regulatory Commission — ICT Officer (Oct 2012 – Nov 2024, Abuja, Nigeria)

• Managed ICT operations and supported automation of regulatory systems.

• Handled data processing, reporting, and performance analytics for lottery operations.

• Supported users in resolving technical issues and implementing new systems.

• Ensured data integrity, compliance, and cybersecurity best practices. Nairda Limited — Engineering Assistant (Jan 2011 – Oct 2011, Uyo, Akwa Ibom State)

• Supported project teams in the design and installation of HVAC systems for the Ibom Tropicana Entertainment Centre.

• Assisted in duct lagging and installation for air-handling units.

• Collaborated with engineers to ensure compliance with project safety and quality standards.

Asaba Aluminium Company Nigeria Limited — Industrial Trainee (Aug 2007 – Oct 2007, Asaba, Delta State)

• Participated in aluminium kitchenware production processes.

• Gained hands-on experience in production supervision and materials handling. EDUCATION

Federal University of Technology Owerri (FUTO) — B.Eng. in Materials and Metallurgical Engineering (2009, Second Class Division)

TRAINING & CERTIFICATIONS

• CRM Automations – Witty Automations Academy, 2025

• Data Analytics Essentials – Cisco Networking Academy, 2023

• Programming Essentials in Python (PCAP) – OpenEDG Python Institute, 2023

• Web Development with PHP – Aptech Computer Education, 2023

• Entrepreneurial Skills & Data Analysis – Microsoft Wootlab Training, 2023

• QHSE Competence Development (Level 2 & 3) – JPTS International, 2011 HOBBIES & INTERESTS

Traveling, Football, Tennis, Internet Research, Driving REFEREES

Available on request

Contact this candidate