Customer Service Pro with IT & Bilingual Skills

Yovanka Nicasio Mojica

Cypress, TX ***** 917-***-**** **********@*****.*** www.linkedin.com

Customer service specialist with over 20 years of experience in customer service, computer systems maintenance, and hardware. A proven history of driving initiatives that improve performance and cost-effectiveness, dedicated to providing excellent customer service, and experienced in maintaining compliance and confidentiality in a professional environment. Earned awards for outstanding communication, analytical insight, and proactive problem-solving. Experience

United States Postal Services, City Carrier 01/2021–September 2025

• Interacted with customers daily, handling complaints and informing them of new products, demonstrating a customer-service oriented approach.

• Managed mail and package sorting and delivery, prioritizing for fast results and ensuring efficient workflows.

• In charge of returning and securing outgoing mail, ensuring accountability and compliance with procedures. U.S. District Court, U.S. Probation Pretrial Services. 11/2015–08/2019

• Provided critical administrative and operational support to the department, including assistance at the reception desk with receiving and entering clients into the system.

• Conducted software updates and maintained inventory of all computers, iPhones, and iPads, showcasing strong technical proficiency in Windows, iOS, and Linux environments.

• Performed criminal and immigration status checks through NCIC/DCJS and maintained confidential records, demonstrating an ability to handle sensitive information with discretion and ensure compliance.

• Assisted with translation (Spanish) for judges, attorneys, and federal agencies, leveraging fluent Spanish and English skills.

• Awarded for superb communication, analytical thinking, and proactive problem-solving abilities. Sprint, Fresh Meadows, NY. 11/2003–2011

Lead Sales Consultant/Key Holder

• Supervised employees and managed the sales floor, ensuring all sales and service goals were met.

• Assisted employees with training on new products and systems, supporting team development.

• Managed inventory, opening and closing procedures, and store readiness, ensuring smooth operations. Education & Skills

Associate’s degree in applied science in Networking Technology TCI College of Technology, New York, NY (June 2015) Skills & Proficiencies

• Languages: Fluent in Spanish and English.

• Technical Skills: Proficient in Windows, iOS, and Linux, Microsoft 365 (Word, Excel, Outlook, PowerPoint), and experienced with HRIS platforms like ADP is a plus. Awards

2004-2019, Top Customer Services, Above and beyond Technical Support.

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