Family Services Coordinator

Joscelyn Luna

Chicago, IL *****

773-***-**** ************@*****.***

WWW: http://www.linkedin.com/in/joscelyn-luna-4791233 6b

Strategic and compassionate operations professional experienced in coordinating housing services within a healthcare support setting. Knowledgeable in digital systems management, access control technologies, and workflow standardization. Forward-thinking problem solver with strong analytical and relationship-building skills. Driven, adaptable, and committed to delivering reliable and mission-aligned results.

Full-time House Coordinator

Ronald McDonald House of Charities, Chicago,

IL

July 2021 - Current

Associate of Applied Science in Computer Engineering Expected in March 2027 Richard Daley College, Chicago, IL

Languages: Java, C++, Python, HTML Applications: MS Office, NetBeans, PyCharm, Notepad++

Network monitoring First AID

Adult Mental First AID CPI Verbal Intervention

Formulated and sustained standard operating procedures (SOPs) to optimize workflows and ensure adherence to regulatory standards.

Maintained high data accuracy in digital occupancy and incident records on housing management platform. Achieved occupancy growth from 70% to 90% through effective management strategies. Administered electronic access control systems, issuing and troubleshooting keycard credentials across multiple software platforms.

Facilitated structured peer-support groups for siblings of hospitalized children, strengthening communication and emotional resilience.

Expected transfer date: Spring 2027

GPA: 3.5

Assisted artists in the creation and installation of a city mural, supporting design preparation, material setup, and community engagement. (2018)

Collaboratively designed a stair-climbing stroller by conducting needs research, evaluating materials, developing design visuals, and presenting the solution at an engineering showcase (2025) Skills & Certifications

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