Customer Service Professional with Leadership Experience

Ian J. Cantu

**** ********* **** #*** *** Antonio, TX 78229 210-***-****

***********@*****.***

Summary

Highly experienced in customer service with transferable skills that provide higher-than-expected quality. Results-driven and passionate about becoming better at what I can provide. Excellent verbal and written communication skills, with the ability to take critical feedback and apply it effectively.

Areas of Expertise:

Customer Service, Effective Communication, Grocery Store Operational Excellence, and Effective Team Culture building and support.

EXPERIENCE

Walmart, San Antonio, Texas Nov. 2023 to April 2025

Curbside Associate

Fulfilled online orders, including gathering groceries and retail items, packing them, and delivering them to customers' vehicles at designated pickup areas

Used a handheld device to locate and gather items, ensure order accuracy, and interact with customers during pickup

Consulted with customers on substitutions, out-of-stock items

Monitored stock levels and reported any issues

Followed safety guidelines and procedures, including proper lifting techniques

Sprouts Farmers Market, San Antonio, Texas Apr. 2021 to Sept. 2023

Head Cashier

Broke down registers and made them equal for the next day.

Maintained safe deposit box to ensure registers were ready for the next day.

Supervised a team of cashiers

Answered phone calls and directed calls to appropriate departments.

Trained and monitored for any operational issues.

Gave direction and support to Cashiers and Baggers

Provided customer service as needed.

Kirkland’s, San Antonio, Texas Oct. 2018 – Apr. 2021

Sales Associate

Cashiered

Sorted and stocked products on the shelves and in the back room

Replenished merchandise as needed.

Setting floor displays and/or cleaning.

Academy Sports and Outdoors, San Antonio, Texas Nov. 2017 – Sept. 2018

Apparel Team Member

Helped servers with regular and large-party food and beverage deliveries.

Ensured all kitchen orders were prepared promptly according to the menu and customer specifications.

Finalized the plate presentation and tested the food's temperature.

Kept orders flowing from the kitchen to the diners.

Las Cazuelas Mexican Restaurant, San Antonio, Texas Feb. 2017 – Sept. 2017

Expeditor (Part-Time)

Helped servers with regular and large-party food and beverage deliveries.

Ensured all kitchen orders were prepared promptly according to the menu and customer specifications.

Finalized the plate presentation and tested the food's temperature.

Kept orders flowing from the kitchen to the diners.

Kohl’s Department Store, San Antonio, Texas Nov. 2016 - Jan. 2017

Stocker (Part-Time/Seasonal)

Loaded merchandise items on shelves promptly.

Organized pallets for delivery to the merchandise floor

Maintained merchandise in an orderly fashion and kept shelves neat and organized for customers.

Assisted customer service with restocking abandoned or misplaced items.

EDUCATION

2018 Johnson High School, San Antonio, Texas High School Diploma

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