Administrative Office Specialist with Detail-Oriented Support
Resume:
Ellen Blose
McDonald, PA *****
SUMMARY
Meticulous and systematic office professional capable of organizing, planning, and managing daily clerical and customer service needs. Bringing solid expertise in coordinating documents, reports, and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
SKILLS
●Banking
●Lending
●Customer satisfaction
●Invoice customers
●Scheduling
●PC proficient
●Meeting planning
●Microsoft Suite
●10-key proficiency
●Sensitive material handling
●Data entry
●Cash deposit preparation
●Account balancing reconciliation
●Account reconciliation
●Confidential document control
●Customer service orientation
EXPERIENCE
Sinko Zimmerman LLC, Seven Fields, PA
October 2022 – Present
Administrative Assistant
Acting as a point of contact for clients, attorneys, via email, over the phone or in person.
Responding to questions and requests for information.
Sending out new client packets to new Worker’s Comp cases.
Entering Appearance, Filing Petitions, Filing Claims, Entering Exhibits, on WCAIS (Workers' Compensation Automation and Integration System)
Scheduling depositions, ordering medical records. Maintaining both a paper and electronic file for all Worker’s Comp clients.
Maintaining the attorney’s hearing/call schedule through Google Chrome.
ServiceLink Moon Twp, PA
March 2021-April 2022
Closing Support, Purchases
Review title commitment to find out what requirements must be met in order to issue final policy.
Clear all items listed by making calls to various businesses in order to verify if judgments, liens etc listed in search package belong to our customer.
●County Courthouses
●Collection Agencies
●Local Municipal Authorities
When working with different types of ownership the proper identifying documentation must be collected
●Gathering all corporate documents if dealing with a business
●Gathering all decedent and trust documents when working with an estate or trust.
●Order estoppel documents from HOA
Specialized Staffing Inc. Butler, Pa
October 2020 – November 2020
Elections Clerk
●Processed ballots for the general election. Fast paced, multitasking in a deadline-oriented environment. Paid attention to detail and direction.
Pancoast Staffing, Pittsburgh, PA
October 2019 – April 2020
Administrative Assistant
●Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
●Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
●Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
NT Concepts, Boyers, PA
May 2019 – September 2019
Case Screening Technician
Participate in special projects at the request of either NTC management or customer agency.
●The primary responsibility of the Case Screening Technician is to ensure case material is complete, accurate, and scheduled in accordance with contractual requirements.
●The ultimate goal is customer satisfaction achieved through timeliness, meeting or exceeding customer and internal standards, and effective in identifying relevant issues.
●Review case material from agencies to ensure all information is accurate and complete according to case entry guidelines.
●Data enter information as needed and ensure completeness and accuracy in multiple systems.
●Ability to learn and comprehend all background investigation case types and adapt to changes in case entry guidelines.
●Communicate with federal government officials to acquire missing data and resolve discrepancies.
●Process and handle case material receipts to include matching the receipts with the appropriate case and tracking unassigned pieces.
Hunter Truck Sales and Service, Butler, PA
December 2017 – May 2019
Billing Processor
Clean Earth Cranberry Township PA
July 2017 – October 2017
Data Entry Clerk
Northwest Savings Bank, Cranberry Township, PA
May 2002 – May 2017
Teller / Customer Service Rep I & II / Personal Banker
EDUCATION AND TRAINING
Butler Area Senior High School
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