Detail-Oriented Administrative & Data Specialist

Maressa Ortiz

************@*****.*** 623-***-****

Summary

Detail-oriented administrative professional with experience in data entry, records management, and high-volume transaction processing. Proven ability to maintain accuracy, analyze information, and support operational workflows in fast-paced environments. Strong background in handling sensitive data, verifying information, and ensuring compliance with established procedures. Skills

Data Analysis & Reporting

Data Entry & Accuracy Verification

Microsoft Excel (Data Tracking, Spreadsheets)

Records & Documentation Management

Process Improvement

Problem-Solving

Administrative Support

Communication

Time Management

Compliance & Confidentiality

Experience

Patient Scheduling Representative – Northern Arizona Healthcare (Aug 2025 – Present)

• Maintain and update high volumes of patient and insurance data with strong accuracy

• Verify information and ensure compliance with healthcare regulations

• Track scheduling data and resolve discrepancies in records

• Handle inbound/outbound calls while documenting detailed interactions

• Support workflow efficiency by coordinating appointments and referrals Customer Service Representative – Arizona Dept. of Economic Security (Jul 2024 – Jul 2025)

• Processed applications and verified eligibility data with accuracy and attention to detail

• Reviewed and maintained case records in accordance with state guidelines

• Identified and resolved discrepancies in client information

• Managed high-volume workload while meeting performance standards Patient Advocate Representative – TekSystems (Apr 2024 – Jul 2024)

• Coordinated scheduling and insurance verification while maintaining accurate records

• Assisted in resolving billing and claims discrepancies

• Communicated with multiple departments to ensure data consistency

• Documented and tracked case activity for reporting purposes Administrative Assistant – Inz Contracting (Dec 2022 – Apr 2024)

• Managed business records, invoices, and documentation

• Maintained organized data systems and tracked project information

• Coordinated vendors and supported day-to-day office operations

• Assisted with data entry and reporting tasks

Administrative Dental Assistant – Glendale Dental (Jun 2021 – Dec 2022)

• Verified insurance and processed payments accurately

• Maintained patient records and financial documentation

• Scheduled appointments and managed front office operations Education

High School Diploma – Independence High School

Dental Assisting Certificate – West-MEC

Health Sciences Coursework – Glendale Community College (In Progress)

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