Administrative Coordinator with Healthcare Ops Expertise
Resume:
Sheri Knight
Wilmington, DE
*************@*****.***
Healthcare Professional with over 20 years of experience creating a productive environment in the healthcare industry. I am highly organized, resourceful, and accomplished with extensive experience in directing business and health care operations. I am a motivated leader with expertise in communication, management and relationship building. EDUCATION
Wilmington University
Bachelor of Science in Health Sciences Currently Enrolled 320 N Dupont Hwy
New Castle, DE 19720
Delaware Technical and Community College Graduated May 2016 Degree: Health Information Management, AS
300 North Orange Street
Wilmington, Delaware 19801
Harris Career Institute Graduated July 2003
Degree: Medical Assistant Certification
631 W. Newport Pike
Wilmington, Delaware 19804
WORK EXPERIENCE
Crozer Keystone Hospital
Upland, PA 10/2017- 05/2025
Office Manager (Hospitalist):
● Complete hospitalist practice billing functions daily
● Track and restore billing discrepancies, manage revenue cycle functions
● Credentialing of Medical Doctors, Nurse Practitioners, & Physicians Assistants
● Process and tracks staff CME reimbursement
● Coordinate educational offerings and programs
● Follow/update staff of organization policies, procedures, systems, and objectives.
● Knowledge of revenue cycle and human resource management policies and procedures
● Planning, organizing, and supervising of meetings with hospital President
● Maintain effective relationships with medical and administrative staff, patients, and the public.
● Strong and effective communications both written and verbally.
● Train staff on daily functions and department policies
● Complete insurance requirements, authorization, precertification, and verification
● Arrange travel for required staff and potential hires, including booking flights, hotels, and ground transportation (e.g., rental cars, trains, etc).
● Delegate authority, responsibility to other staff personnel as deemed necessary to perform their assigned duties.
● Handle information in a confidential matter.
● Arrange travel for personnel, including booking flights, hotels, and ground transportation
(e.g., rental cars, trains, etc).
● Obtain government security clearances for personnel when required.
● Create and distribute detailed travel itineraries, ensuring all personnel have accurate information.
● Monitor travel expenses to stay within budget.
● Serve as the main point of contact for travel-related issues or changes.
● Communicate event timelines, logistics, and expectations with the team.
● Collaborate with the production team to align logistics with event needs.
● Address and resolve logistical challenges before or during events.
● Provide additional administrative or logistical support as needed.
● Perform other duties as assigned.
Crozer Keystone Hospital 04/2006-10/2017
Upland, PA
Medical Assistant/Lab Service Representative:
● Conducted patient registration and insurance verification
● Demonstrated excellence in customer service and public relations to promote a positive, professional image
● Completed required readings and training assignments by assigned deadline
● Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
● Updated and filed patients' medical records
● Handled scheduling approximately 20-30 patients a day SKILLS
● Leadership
● ICD 10
● Business Administration
● Physician Credentialing
● Medical Terminology
● Medical Billing
● Innovative Problem Solver
● Communication
● Time Management
● Project Management
● Research
● Relationship Building
● Budgeting
● Quality Assurance
● Payroll
● Office Management
MEMBERSHIPS
● Medical Careers Advisory Committee
● AHIMA
● NPA
References Available Upon Request
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