Systems Consultant

Amanda Rae Mayo

Systems Consultant Client Experience

Laguna Niguel, CA 206-***-**** *************@*****.*** linkedin.com/amandaraemayo Operations and client experience professional with a systems-oriented mindset and a proven ability to optimize complex, high-trust environments. Experienced in managing operations, coordinating cross-functional workflows, and improving processes across healthcare, hospitality, and private client settings. Known for strong problem-solving, communication, and organizational skills, with the ability to maintain efficiency, continuity, and high-quality outcomes in fast-paced environments.

Professional Experience

House Manager & Operations Lead 2024 — 2026

The GG Walla Walla, Luxury Boutique Hotel — Walla Walla, WA

• Managed daily operations for a luxury 5-room boutique inn accommodating up to 12 guests, ensuring high-touch, detail-oriented service across all guest interactions

• Coordinated reservations, guest communications, transportation logistics, vendor relationships, and on-site experiences to maintain seamless operational flow

• Identified and improved outdated operational systems, restructuring workflows to increase efficiency, consistency, and service quality across all touchpoints

• Streamlined communication and scheduling processes, reducing friction and improving coordination between bookings, vendors, and daily operations

• Delivered personalized guest experiences, maintaining high standards of service and consistency in a fast-paced, client- facing environment

Postpartum & Family Support Specialist (Independent Practice) 2023 — 2025 Seattle Doula Specialist — Seattle, WA

• Built and managed an independent postpartum care business, supporting approximately 15 families across 2–4 month contracts in high-trust, in-home environments

• Coordinated care across multiple stakeholders (mother, infant, and household), managing overlapping schedules, routines, and evolving needs

• Monitored early indicators of medical or health concerns, ensuring timely response and communication when needed

• Provided structured support within complex and emotionally dynamic environments, improving household organization, stability, and daily flow

• Served as a trusted advisor to families, guiding decision-making and improving overall client experience during critical transition periods

Education & Clinical Training 2021 — 2022

University of Washington, School of Medicine — Seattle, WA

• Selected as 1 of 100 students admitted from a pool of 15,000+ applicants to a top-ranked medical school

• Conducted patient interviews and presented clinical cases under physician mentorship in structured healthcare environments

• Synthesized complex medical information and communicated findings clearly within interdisciplinary teams

• Completed rigorous coursework in physiology, pathology, and clinical systems

• Elected to transition out of the program after first year to pursue opportunities aligned with strengths in systems, operations, and human-centered environments

Medical-Surgical & Oncology Care — Acute Care Setting 2019 — 2020 Overlake Medical Center (350-bed hospital) — Bellevue, WA

• Managed care for up to 10 patients simultaneously in a high-acuity, fast-paced hospital environment

• Coordinated patient care and communication across interdisciplinary teams, including nurses, physicians, and specialists

• Monitored patient conditions and identified changes requiring escalation, supporting timely clinical decision-making

• Prioritized competing tasks and patient needs in real-time, maintaining accuracy and efficiency under pressure

• Provided direct patient support, contributing to a safe, organized, and responsive care environment Clinical Mentorship & Systems Development 2019 – 2020 Overlake Medical Center, Palliative Care Department — Bellevue, WA

• Supported development and presentation of the ASCEND framework with Medical Director of Palliative Care, Dr. Karen Knops, improving structured communication in clinical settings

• Assisted in organizing and translating complex clinical processes into clear, repeatable systems for interdisciplinary teams

• Strengthened skills in systems thinking, process development, and cross-functional communication HIV/AIDS Palliative & End-of-Life Care Specialist 2018 — 2019 Bailey Boushay House (Virginia Mason) — Seattle, WA

• Supported care for patients within a 35-bed palliative care unit, working in a high-acuity, interdisciplinary environment

• Maintained continuity of care across shifts by ensuring accurate communication of patient needs and priorities

• Observed and reported changes in patient condition, contributing to timely and informed care decisions

• Built strong relationships with patients, families, and care teams in emotionally sensitive and complex environments Independent Travel & Self-Directed Operations 2025 Europe & Mediterranean

• Planned and executed multi-country international travel, managing logistics, budgeting, scheduling, and real-time decision-making independently

• Adapted to changing conditions while maintaining organization, efficiency, and safety across extended travel

• Completed 215-mile Camino de Santiago trek following 6 months of physical and logistical preparation Education

University of Washington — Seattle, WA 2014 — 2016 B.A. Psychology, Minor in Philosophy

Santa Clara University — Santa Clara, CA 2013 — 2014 Undergraduate Studies

Skills

Operations Management • Client Experience • Project Coordination • Process Improvement • Vendor Management • Scheduling & Logistics • Cross-Functional Communication • Healthcare Operations • Customer Relations • Business Administration • Data Analysis • Leadership • Problem Solving • Organization • Detail Oriented • Strong Written & Verbal Communication

Technical Skills:

Google Workspace (Docs, Sheets, Calendar) • Microsoft Office (Excel, PowerPoint, Word) • Notion • Canva • HoneyBook

• POS Systems • Electronic Medical Records (EMR) • Scheduling Systems

Contact this candidate