IT Leader - Cloud, Security, and ITSM Expert

Devon Singer

Email: *********@**.*** Phone: 703-***-****

Location: Millsboro, DE

Certifications: ITIL v3, CEH, CompTIA A+/Network+/Security+ Professional Summary

Solution-driven IT leader with 15+ years of experience managing enterprise infrastructure, cloud migrations (Azure/AWS), and compliance initiatives. Proven ability to optimize operations, lead cross-functional teams, and deliver projects on time and within budget. Core Competencies

• Cloud Migration (Azure/AWS)

• IT Strategy

• Cybersecurity

• Network Architecture

• Vendor Management

• Disaster Recovery

• ITSM & Agile

• Budgeting & Compliance (SOX, PCI)

Professional Experience

IT Manager – TransCore / DelDOT Tolling (May 2023 – Present)

• Led migration of on-premises data center to Azure Cloud, improving scalability and reducing costs.

• Managed IT operations across data centers, DMV, and toll plazas; ensured SOX, PCI, and AUP compliance.

• Directed network upgrades, vulnerability testing, and disaster recovery planning.

• Delivered monthly KPI/CSF reports and security improvements. IT Manager – Jubilant Cadista Pharmaceuticals (Aug 2021 – Jun 2024)

• Oversaw AWS cloud migration and implemented Agile/ITSM frameworks.

• Managed GMP-compliant infrastructure and applications; ensured adherence to SOPs and regulatory standards.

• Negotiated vendor contracts and optimized IT budgets.

• Enhanced security posture through IDS/IPS, PKI, and backup strategies. Coordinator of IT – Worcester County Public Schools (Aug 2019 – Aug 2021)

• Built IT team structure and deployed 10,000 devices across 14 schools within 3 months.

• Upgraded network infrastructure using CARES/E-rate funding; improved bandwidth and security.

• Implemented ticketing and inventory systems with SOPs and SLAs. Education & Certifications

Computer Science – University of Phoenix

Psychology – Northern Virginia Community College

ITIL v3, CEH, CompTIA A+/Network+/Security+, CCNA (renewal in progress) Key Achievements

• Migrated 500+ servers to cloud platforms (Azure/AWS), reducing infrastructure costs by 25%.

• Built and led IT teams of up to 20 stab, improving SLA compliance, PCI/SOX Audits and service delivery.

• Implemented security frameworks and disaster recovery plans, achieving 99.9% uptime.

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