CRYSTAL BYRD
**** ******** ****** ************, ** 19143 610-***-**** **********@*****.***
PROFESSIONAL PROFILE
Well-rounded professional backed by healthcare, management, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Honor Roll.
Consistently successful in motivating and leading team members to top performance.
Attention to detail necessary to maintain accurate case notes, history, and data.
Work well as part of a team and maintain a professional and positive environment.
Communication Platforms – Zoom and Google Meet.
Microsoft Office Applications – Word Type 30 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Honor Health Network – Philadelphia, PA 04/2024 – Present
Personal Care Professional
Provide companionship and personal care.
Maintain a safe, secure, and healthy environment.
Assist with activities of daily living – personal hygiene, mobility, and feeding.
Handle light housekeeping duties, prepare meals, and transported to doctor appointments.
Respect patient privacy and confidentiality.
Charlie’s Grill & Sport – Philadelphia, PA 10/2008 – 12/2024
Manager / Customer Service
Supervised up to 12 team members, provided training, delegated tasks, and ensured food safety compliance.
Managed inventory levels, created schedules, and maintained monthly budgets by tallying up sales.
Discussed performance and offered coaching.
Worked effectively in fast-paced environment.
Served as a volunteer at Mercy Woman’s Care Center