IT Systems & Desktop Support Specialist with Service Excellence

Benjamin D. Cedeno Sr.

Levittown, PA • 215-***-**** • ********@*******.***

www.linkedin.com/in/bencedenosr • Secret Security Clearance 1994–2008

IT Systems Consultant Desktop Support Logistics Specialist

U.S. Army Veteran with 20+ years of hands-on experience in IT systems consulting, desktop support, and logistics across healthcare, insurance, telecom, and energy sectors. Proven expertise in SCCM imaging, asset management, data migration, and cloud technologies.

Professional Experience

Technology Delivery Analyst

Independence Blue Cross, LLC – Philadelphia, PA Jan 2018 – Oct 2025

Managed IT logistics and procurement across departments and remote offices.

Delivered desktop support using SCCM PXE boot, Microsoft InTune, and Azure Cloud.

Supported system deployments and maintenance across Center City locations.

Freelance IT Systems Consultant & Engineer

Various Contracts – Philadelphia Area, PA Sep 1996 – Present

Insight Global @ Independence Blue Cross: SCCM imaging, AD, asset retrieval, ServiceNow ticketing.

TekSystems @ PECO: Migrated laptops/desktops, encrypted assets, domain integration.

CSC @ Zurich Insurance: Lotus Notes support, SCCM imaging, Ricoh printer networking.

Populus Group @ Exelon: Migrated XP to Win7, DNS updates, encryption across sites.

Tech USA @ Alcatel-Lucent: Upgraded 3G to 4G LTE hardware across tri-state towers.

SmartSource & ProActive: AS400 upgrades, NOC setups, CAT5 cabling, break/fix support.

RCMT @ Lockheed Martin: Dell hardware repair, VPN support, DNS/DHCP config.

Atlas Data Systems @ Merck: Data migrations, LAN/WLAN config, Clarify ticketing.

Military Experience

U.S. Army – Medically Retired Soldier May 1994 – April 2005

Junior NCO, 3rd in command of M1A1 Abrams Tank Platoon.

Combat Medic, Specializing in EENT care and Medical Logistics.

Previously certified in BLS/ALS via the US Army Academy of Health Sciences, CAOHC/OSHA.

Technical Skills

Systems & Tools: SCCM, InTune, Azure, ServiceNow, HP Asset Manager, Active Directory

OS & Platforms: Windows XP/2000/2003/7/10/11, AS400, Lotus Notes, Linux

Networking: LAN/WLAN/VPN, DNS/DHCP, CAT5 cabling

Security: BitLocker/PGP Encryption, Asset Management

Hardware: Dell, HP, Lenovo, IBM, Panasonic

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