Project Coordination Professional with QA Focus
Resume:
Aishia D Sanders
I am looking to further my career in project coordination.
My skill set is Project Coordination, Quality Assurance, and Medical Intake Specialist. I am intelligent and have a student mentality for eternal growth. Self-Motivated, dependable, and well organized customer service- oriented Office Assistant with a track record of accuracy, professionalism, and multi-tasking. I am highly proficient using Microsoft Outlook (Word, Adobe, Excel, Power-Point); Final Cut Pro, Sales Force, Seibel, Smart sheet, Pro-core and Introduction to Sage. Please consider this letter as a form of interest in your company.
**************@******.***
Aishia D Sanders
**************@******.***
Professional Experience:
Office Assistant Scanner, Apple One Staffing (Palomar Health Medical), Temecula, CA 08/2024- 12/2024
Maintained and retrieved patient records, both in paper and electronic format.
Accurately updating patient records and inputting data into databases.
Protected patient confidentiality and adhered to HIPAA regulations.
Reviewed records for timeliness, completeness, and accuracy.
Assigned clinical codes for diagnoses, procedures, and medical services.
Contributed to data analysis and reporting.
Generated reports on medical record activities and trends.
Interacted with healthcare providers, insurance companies, and other staff. Project Coordinator, Vixxo Construction Dallas, TX 09/2020- 04/2024
Ensure daily data management of location openings, closings and all data attributes associated with these actions through “Smart sheet”.
Perform project administrative tasks such as vendor/ contractor communication and confirmation, client updates and scheduling, and logging project timelines.
Assist Project Managers in developing and maintaining periodic status reports to keep management informed of change orders and suggest management actions regarding risks affecting project profit, costs, and client relations.
Responsible for day-to-day project coordination, maintaining project schedules, delegating tasks, and managing project activities across multiple departments and functions under the direction of the Project Manager.
Patient Specialist, MMC Group Frisco, TX 01/2020- 04/2020
Answer inbound calls; obtain patient information for record keeping.
Process applications and documents for support of medications to be distributed.
Review online information in support of HIPAA guidelines.
Verify and confirm patient’s information to triage prescriptions using “Sales Force”.
Report Adverse Events to management for review.
Maintain accounts received for proper workflow
Quality Assurance Agent, Smith and Noble
Corona, CA 01/2019- 11/2019
Internal and external communications via phone, email, chat, vendor net.
Account management, Troubleshooting
ACHIEVEMENT: 100% Accuracy Award (Presidents Club) Review orders for accuracy
Update tracking and shipping information
Appointment setting
Account Representative, (Temporary) Monterey Financial Services Inc Oceanside, CA 08/2018-09/2018
Handle internal/ external calls.
Account verification, review, and assist with call distribution.
Billing- accepts credit cards, Debit, ACH, FSA, and HSA payments.
Records kept confidential
ACA certified
Created and maintained existing and new clients’ information accurately and confidentially New Patient Care Specialist, Advanced Diabetes Supplies Pharmacy, Carlsbad, CA 09/2015-07/2018
Handle inbound and outbound calls.
Complete Intake and set up accounts for patients to obtain diabetic and brace supplies.
Follow up with patients periodically while updating their file status.
Work with teammates to ensure the files are being updated daily.
200+ clients Billing, ICD9 and ICD10s
Kept the sales agent informed of the patient’s insurance verification and coverage.
Maintained confidential information by following all H.I.P.P.A guidelines
Worked Medicare Advantage and Medicare files Part A, B, C, and D.
Verified insurance eligibility and obtained insurance notification.
Provided quality customer care service
ADDITIONAL EXPERIENCE *SEASONAL/TEMPORARY WORK WHILE IN SCHOOL Overnight Stocker: Walmart Neighborhood Market Store La Mesa, CA 02/2015-07/2015
Down-stack pallets of freight upon arrival.
Categorize merchandise.
Stocked and rotated items by date
Clean up accident spills.
ADDITIONAL EXPERIENCE *SEASONAL/TEMPORARY WORK WHILE IN SCHOOL Overnight Stocker: Walmart Neighborhood Market Store La Mesa, CA 02/2015-07/2015
Down-stack pallets of freight upon arrival.
Categorize merchandise.
Stocked and rotated items by date
Clean up accident spills.
Customer Service Representative: Dial America
San Diego, CA 02/2015-04/2015
Handled Inbound and Outbound calls
Consistently met and exceeded daily goals by 24% to manage sales.
Contact perspective customers to present information on available services such as deposit accounts, lines-of- credit, sales and inventory finances, and investment services.
Attend sales meetings to provide various ways of working lean. Customer Service Representative: AppleOne Staffing (Costco) Agency Arlington, TX 03/2011-12/2011
Set Appointments for potential clients
Read and reviewed client records.
Conducted internal and external calls
Completed temporary work assignments
Sales Associate: Burlington Coat Factory
Murrieta, CA 10/2010-01/2011
Responsible for seasonal store setup and display
Assist customers with baby registration
Customer service and retail associate.
Opened and closed the store.
Clerical Assistant: Convention & Visitors Bureau of Temecula, Temecula, CA 07/2009-08/2009
Greet customers and visitors and provide them with needed information
Perform document faxing duties and handle invoices and receipts by filing them properly
Handled inbound and outbound calls
Set appointments for major events and set up the guest list.
Edit records through the database.
Education/Certifications:
Fine Arts/ Film & Television, Riverside City College Riverside, CA 06/2009- 12/2015
Training: Sound Engineer, Video Editor, Video Production, and Technical Support o 63.5 college units with 11 units remaining for the A.A. degree.
General Education Certified Child Care R.O.P.
Morse High School, San Diego, CA 06/1999
Medical billing (In process)
Valley Career College, El Cajon, CA 11/2008
Licensed and H.I.P.P.A certified
Familiar with ICD9/10 and CPT codes and Billing
Contact this candidate