Front Office Coordinator - Healthcare Administrative Expert

Michelle Murphy

Glendale, AZ ***** +1-602-***-**** ******************@*****.***

Professional Summary

Skilled and detail-oriented Front Office Coordinator with 15+ years of experience in patient access and administrative support within healthcare settings. Proven expertise in efficiently managing patient check-ins, processing referrals, and training new staff. Demonstrated ability to enhance operational efficiency and deliver exceptional customer service, contributing to a seamless patient experience. Seeking to leverage extensive background in front office operations to support a remote healthcare environment.

Work Experience

Front Office Coordinator

Acclivity/Dignity/Norton Thoracic Institute Phoenix, AZ May 2025 to March 2026

Sorting through faxes and referrals processing them and distributing them accordingly. Checking in patience for the day for the doctors, obtaining their photo ID and insurance, copays and necessary paperwork for their visit. Answering multiple calls a day and distributing them to the appropriate resources. Front Desk Receptionist

SPINE INSTITUTE OF ARIZONA Peoria, AZ

August 2023 to May 2025

Checking in patients for their doctor's visits, obtaining photo ID and insurance to scan, collecting copays and appropriate paperwork for signature. Creating packets for the day for New Patient and follow-up visits, taking copies of medication lists and radiology for the doctor's. Making new patient appointments and getting all the demographic information and insurance for their visit.

Lead Patient Access Representative

Phoenix Children's Hospital Phoenix, AZ

April 2018 to August 2023

Training new hires on the specialty clinic floors on how to check in patients and obtain all the necessary information using our computer systems, EMR, scanning, using our copy machine taking payments, etc. Running reports, batching out for the day, collecting weekly money for the deposits. Working Urgent Care on the weekends. Education

GED (Training School)

Workforce Development Services South Bend, IN

January 2000 to July 2000

Skills

Customer service Data entry Clerical experience Administrative experience Office experience Filing Appointment scheduling Organizational skills Microsoft Word Microsoft Outlook Time management Multi-line phone systems

Certifications and Licenses

GED

Additional Information

Authorized to work in the US for any employer

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