Remote Customer Support Specialist with 20+ Years Experience

**** **. *********** *** #****

League City, TX **573

346-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Compassionate and results-driven Remote Customer Support Specialist with 20+ years of experience in high-volume call center environments, client intake, and customer service. Proven ability to manage sensitive client interactions, maintain detailed documentation, and guide individuals through complex processes with empathy and professionalism. CORE SKILLS

Client Intake & Case Coordination

High-Volume Call Center Support

Customer Retention & Relationship Building

Appointment Scheduling & Follow-Up

HIPAA Compliance & Confidentiality

CRM & Data Entry Systems

Problem Resolution & De-escalation

Remote Work & Virtual Communication

PROFESSIONAL EXPERIENCE

Remote Customer Service Representative

Hyatt (Remote) — Sept 2018 – May 2023

- Managed high-volume inbound calls and resolved customer issues

- Documented interactions and maintained CRM records

- Scheduled services and ensured follow-up

Remote Customer Support Associate

Norwegian Cruise Line — Aug 2000 – June 2022

- Assisted customers via phone/email in high-volume environment

- Maintained accurate customer records

- Met performance goals

Dispatch & Customer Support Specialist

Gods Route Dispatching LLC — 2022 – 2024

- Coordinated logistics and maintained communication

- Managed scheduling and documentation

EDUCATION

Medical Billing & Coding Certification (In Progress) DeVry University

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