Data-Focused Administrative Professional with Excel Expertise
Resume:
Christina Lombardo
Revere, MA 02151
Phone: 781-***-****
Email: ***********@*****.***
PROFESSIONAL SUMMARY
Results-driven business professional with 13+ years experience working in fast paced environments. Exceptionally well organized, resourceful and self motivated, with a strong record of managing high-volume queues and resolving complex issues quickly. Known for juggling multiple priorities and delivering accurate on-time work
PROFESSIONAL EXPERIENCE
Independent Contractor
Brand Ambassador
July 2025 – Present Boston, MA
● Worked with multiple marketing agencies and represented multiple brands, including Poland Spring, Coca-Cola, Monster Energy, Salesforce, and Turbo Tax acting as a brand ambassador to promote products, services and initiatives at events and conferences
● Assisted in sales and marketing efforts, including distributing promotional materials, explaining deals to potential clients, and converting leads into successful sales
● Provided on-site event support, including guest registration, managing attendee flow, and assisted with setup and breakdown of booths or event spaces
● Coordinated visual content, capturing photos and videos of brand interactions and coordinating with marketing teams for social media and promotional use
● Delivered excellent customer service by answering attendee inquiries, providing information on event schedules, and ensuring overall event satisfaction Reid Design
Virtual Design Assistant August 2022 - Present New York, NY
● Support the interior design process by managing administrative and clerical tasks, including ordering and tracking materials, fabrics, furnishings, lighting, accessories, and artwork
● Create digital design boards and PowerPoint presentations using Design Files to visually communicate design concepts and support client vision
● Utilize Studio Designer to create and manage sales proposals, purchase orders, and invoices
● Conduct product research, including checking stock, pricing, and lead times, and request vendor quotes as needed
● Assist in preparing project estimates and contribute to value engineering efforts to align designs with budget constraints
Grads Give
Virtual Alumni Outreach Coordinator February 2022 - June 2022 Los Angeles, CA
● Provided administrative and clerical support for fundraising campaigns
● Utilized social media platforms combined with existing school lists to build a comprehensive alumni database
● Collaborated with team members on research and provided feedback and recommendations based on data analysis results
● Maintained a working knowledge of the Grads Give’s mission to promote the organizations fundraising and research efforts
Quincy Housing Authority
Admissions Coordinator January 2018 – August 2020 Quincy, MA
● Processed applications and maintained wait lists for public housing and rental assistance
● Typed up and mailed out receipt of application letters to each prospect applicant
● Demonstrated empathy and sound judgment while responding to distressed individuals and unpredictable situations
● Maintained complete and accurate records of applicant, unit and waiting list information
● Answered incoming calls from applicants and the general public
● Responded to inquiries on housing procedures and wait time statuses
● Maintained working knowledge of all federal and state regulations and statutes pertinent to public housing and rental assistance
● Screened applicants for eligibility, verified landlord references and ran criminal background checks
● Scheduled interviews with applicants to gather required documentation for move in process
● Prepared leases and welcome letters to new tenants and performed rent calculations
● Provided reception converge and office duties as needed Topco
Sourcing Coordinator January 2016 – May 2017 Quincy, MA
● Supported the Packaging & Consumables team by drawing up contracts and submitting them through the Ariba Contract Management module
● Acted as liaison between the Legal Department and Suppliers to negotiate contracts
● Documented sales, revenue and productivity targets by keeping detailed Excel spreadsheets
● Updated Salesforce to track monthly sales metrics
● Took on special projects to assist with other teams or co-workers when needed Granite Telecommunications
Senior Provisioning Analyst October 2012 - July 2015 Quincy, MA
● Converted ILEC business phone lines including DSL, Centrex and POTS lines to Granite’s service by creating detailed purchase orders in the company’s intranet database
● Utilized ILEC’s online systems to process orders and obtain accurate service order completions
● Coordinated with sales and premier representatives in order to assess specific customer needs
● Troubleshot with CLEC including AT&T to ensure proper resolution of any incorrect billing records or telephone service interruption
● Demonstrated superior precision and efficiency by having the top purchase orders placed while maintaining well above the required 94% accuracy minimum Granite Telecommunications
Project Coordinator April 2011 - September 2012 Quincy, MA
● Scheduled Inside Wiring work orders with Granite partnered contractors
● Answered queue calls from technicians in the field and assisted with any issues that arose on site
● Worked with other Granite departments when necessary to ensure work orders are completed successfully
● Managed the Inside Wiring email inbox, answering up to 200-300 emails per day
● Confirmed dispatches on schedule for following day with technicians
● Communicated with customers the status of day to day dispatches
● Provided customers with deliverable packages
Alicare Medical Management
Intern June 2010 - September 2010 Salem, NH
● Performed clerical duties: copied, filed, shredded documents and scanned documents to company headquarters
● Opened, sorted, and distributed incoming correspondence Keene State Community Research Center
Intern January 2010 - May 2010 Keene, NH
● Conducted research and designed surveys to distribute to the homeless shelters in NH
● Interviewed professionals in the state to obtain knowledge and statistics on homelessness in NH
● Presented findings at the Academic Excellence Conference at Keene State College EDUCATION
BACHELOR OF ARTS: SOCIOLOGY KEENE STATE COLLEGE – KEENE, NH 2010
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