Senior Case Manager & Care Coordination Leader
Resume:
Randi Berry
Case Manager
Euless, *****
************@*****.***
Case Manager with 13+ years of experience coordinating client care and managing high-volume administrative tasks. Demonstrates strong team collaboration, client advocacy, and data management skills, handling large prior authorization workloads with high accuracy while improving client satisfaction. Leverages customer-service and dispatch background to solve problems efficiently and connect clients to community resources; seeks to expand impact through improved care coordination and integrated team workflows.
Employment history
Case Manager,
McKesson, Feb 2025 –
Present
Coppell
Customer Service
Representative,
Mercedes Benz
Financial Services, Apr
2017 – Feb 2025
Fort Worth
Dispatcher, Penske
Logistics, Mar 2013 –
Apr 2017
Irving
Education
Brightwood College, Arlington, Feb 2016 – Jul 2017 Medical Assisting Certification
North Texas Christian Academy, Fort Worth, Dec 2004 High School Diploma
Skills
Team Collaboration Problem-Solving Empathy Skills Data Management Client Advocacy
Handled 70-110 Prior Authorizations on a daily basis, maintaining a 98% accuracy rate. Coordinated care plans to improve client health and well-being outcomes, resulting in a 20% increase in client satisfaction.
Conducted assessments to identify client needs and develop solutions tailored to individual cases.
Monitored client progress and adjusted plans based on ongoing evaluations to ensure timely interventions.
Collaborated with multidisciplinary teams to ensure comprehensive care for over 50 clients.
Facilitated access to community resources for clients and their families, connecting an average of 15 families per month to needed services. Trained new team members on products and customer service best practices. Resolved customer inquiries with a 95% satisfaction rate monthly. Managed high-volume calls, averaging 100+ interactions per day successfully. Documented customer feedback to improve service and product offerings. Collaborated with cross-functional teams to enhance customer experience. Coordinated timely responses between drivers and emergency services. Managed daily schedules ensuring efficient allocation of resources. Monitored and tracked vehicle locations to optimize dispatch operations. Handled customer inquiries and resolved service-related issues promptly. Maintained detailed logs of dispatch activities for compliance and analysis.
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