Nicole Stead - Dynamic Leader in Instructional Design & Operations
Resume:
Nicole Stead
Mobile: 714-***-****
E-mail: ******.*.*****@*****.***
Qualifications: Facilitation, customer service, software implementation, vendor management, instructional design, web site development, project management, ‘sell instead of tell,’ and a thorough knowledge of leadership development/associate growth
Education
B.S. Business Administration, Finance- Specialization in Financial Management and Speech Communications, California State University, Long Beach, CA
Skills
Analytical
Strategic achiever
Problem-solver
Process-oriented
Interactive Communicator
Instructional design
Information Systems: Suite of Microsoft Office products including SQL Server Technologies, application and desktop virtualization software, C++ programming, Visual SourceSafe Software, SharePoint, Querying Microsoft SQL server and LIVE meeting, Customer Relationship Management systems, content management systems, Macromedia, web-based mortgage banking proprietary prequalification and underwriting systems
Professional Experience
2024 to 2025
Supervisor, Main Lodge Ski and Ride School, Alterra Mountain Company, Mammoth Lakes, CA
Job Responsibilities:
Supervisor of outside ski and ride school operations, including instructor supervision.
Oversaw twelve ski instructors through the winter season of 2024-2025, including the writing of two separate job reviews.
Promoted to Private Lesson Supervisor in November, within weeks of employment start date.
Highly requested Supervisor who led, taught and managed all outside operations.
Accomplishments:
Promoted to 5-7 Supervisor in November. Then promoted to Group Lessons Supervisor in January. Promoted to Seasonal Career Professional Program in late January 2025.
Awarded by instructors during end of season gathering.
Facilitated instructor requested focus group to improve Main Lodge Ski and Ride School Operations.
Lift Operations Department inquired directly on snow to ask if I would facilitate an interdepartmental gathering between Lift Operations and Ski and Ride School.
Personally responsible for 35% of walk-up revenue generating sales.
Increased instructor retention by 80%.
2022 to 2024
Manager, Revenue Analyst & System Administrator, Global Medical REIT, Bethesda, MD
Job Responsibilities:
Managed all aspects of lease administration, revenue based, time of the essence processing and interpretation of legal documents and credit checks.
Prepare leases for execution, termination agreements, broker, and property manager agreements.
Prepared monthly rental invoices for all commercial properties. In this role, guest facing escalations were managed by my role.
System administrator of property management websites.
Accomplishments:
Developed a training process when the lease administration was outsourced.
Learned and managed various systems in a 2-month period allowing an additional bonus to be issued for my work commitment.
2020 to 2022
Manager, Reporting Analyst & AM System Lead, American Healthcare REIT, Irvine, CA
Job Responsibilities:
Initially responsible for managing lease administration, revenue based, time of the essence processing and interpretation of legal documents and credit checks.
Prepare leases for execution, termination agreements, broker, and property manager agreements.
Calculate and prepare commission invoices and all department invoices.
Managed the annual renewal acknowledgment and configuration of new buildings for government tenants through the use of the government’s S.A.M website.
System administrator of various websites used to support 3rd party management.
Accomplishments:
Promoted to current role in October 2021.
Facilitated and designed a complete training plan for replacement in former role.
2010 to 2018
Business Analyst, Alterra Mountain Company, Mammoth Lakes, CA
Job Responsibilities:
Lead ski school programming and configuration for Mammoth Mountain and June Mountain. Programmed and configured Big Bear Mountain Resorts products.
Manage system issues, configuration of pricing, products, and process, determine root cause and coordinate/educate other resort managers through process for escalations. Responsibility includes vendor management, to ensure system issues are analyzed thoroughly prior to implementation. Strengths include quality assurance testing in multiple environments to analyze all impacts of potential system fix.
Developed system business requirements and change management documentation including implementation plans, test process, test plans and training documentation.
Initially hired in November of 2010 as a ski instructor for Main Lodge Ski and Ride School.
Accomplishments:
Responsible for managing up to 5 separate venues around Mammoth Mountain Resort.
Promoted to manage an eCommerce platform project to interface with Point of Sale (POS) and Property Management System (PMS) systems.
oIntegral part of initial business analysis, requirements document development, proof of concept, quality assurance testing and vendor management.
oMain resource to deliver project deliverables due to system knowledge of both POS and PMS.
Due to fully scoped project analysis, project determined to cause too many production impacts for resort operations; instrumental in documenting the issues for senior executive management, including initial production implementation then roll back to current eCommerce platform to re-strategize with vendor for a better solution.
Additional Job History: linkedin.com/in/nicolestead
Continuing Education:
7-22 Commercial Real Estate, CAM Reconciliation, Budgeting, Institute of Real Estate Management
9-21 Excel Power User, Microsoft
10-14 Querying Microsoft SQL Server 2012, Microsoft
2-10 PSIA Level 1 Alpine Certification, PSIA-AASI – Western Division
6-07 Electronic Commerce Technology Management, Keller Graduate School of Management
5-04 Instructional Design for New Designers, Langevin Learning Services
11-03 The Power of Executing Greatness, Maximum Impact Group
1-02 Creative Training Techniques, Advanced, Bob Pike Group
6-01 Creative Training Techniques I, Bob Pike Group
4-00 Instructional Techniques for New Instructors, Langevin Learning Services
5-99 Today’s Effective Training Coordinator, The Training Clinic
4-99 Training Institute, OC- American Society of Training and Development
2-99 How to Make Presentations with Confidence and Power, Fred Pryor Seminars
5-96 Graduated Dale Carnegie Sales and Speech Course, Dale Carnegie Associates
References: Available upon request
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