Remote Data Entry Clerk Resume Title: Data Entry Clerk with Office &

Kevin M Stolz

Sandwich, IL *****

331-***-**** ***********@*****.***

SUMMARY

Extensive computer work throughout career including creating, maintaining and updating files and/or records. Extensive contact with clients both face-to-face and via phone. Extensive use of various Microsoft Office products including Power point, Word, Excel and Access.

SKILLS

• Customer order management • Complaint resolution

• Microsoft office expertise • Performance tracking WORK HISTORY

SALES SUPPORT SPECIALIST 12/2019 to 09/2025

Delta Dental of Illinois - Naperville, IL, USA

Daily processing of dental & vision quote requests for groups of 2-150 lives using my producer's license.

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• Daily audits adjustments for suspended claims.

• Assisting with various projects, including Due Diligence letters & HMO encounters.

• Daily use of Salesforce & CRM software.

Partnered with field sales teams to create, review, and manage quotes, ensuring pricing accuracy and compliance with company policies.

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Processed new orders, change orders, and concessions in Salesforce and CRM systems with 100% data accuracy.

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Coordinated with cross-functional teams to close workflows efficiently and resolve issues impacting customer satisfaction.

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Supported funnel management by maintaining updated records and assisting in tracking sales pipeline activities.

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Generated and distributed key sales documents to ensure timely fulfillment of customer commitments.

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Participated in special projects to streamline quoting and order processes, improving turnaround time by X%.

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Collaborated with the legal and finance teams to support audit readiness and compliance on commercial terms.

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CUSTOMER CARE REP 12/2014 to 12/2019

Delta Dental of Illinois - Naperville, IL, USA

Telephone support for inbound calls from members, Dentists, agents & third parties regarding dental claims and benefits.

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• Daily audits adjustments for suspended claims.

• Assisting with various projects, including Due Diligence letters & HMO encounters. Acted as liaison between customers, agents, and internal teams to resolve inquiries efficiently.

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Collected and analyzed feedback from customers to identify process improvement opportunities in claims handling and order adjustments.

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• Assisted with documentation for revenue and compliance audits. CUSTOMER CARE REP FOR DELTA DENTAL OF ILLINOIS 04/2014 to 12/2014 Aerotek Employment Agency - Oak Brook, IL, USA

Telephone support for inbound calls from members, Dentists, agents & third parties regarding dental claims and benefits.

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CLAIMS REP 05/2007 to 04/2014

The Hartford - Aurora, IL, USA

Daily entry of Commercial Workers' Compensation, General Liability and Auto claims via inbound calls and faxes.

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• Providing First Notice of Loss support to commercial accounts.

• Telephone support for personal lines customers & agents. TECHNICIAN/CO-OWNER 11/2004 to 01/2007

K&R Splicing - Naperville, IL, USA

Contract service technician for Comcast splicing and installing cable systems from vaults to client's main support boxes.

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• Order product.

• Maintaining weekly, monthly and yearly budget.

• Negotiating contracts with Comcast and other potential clients. DEPARTMENT SUPERVISOR 10/2003 to 10/2004

CMXchange, Inc. - Northfield, IL, USA

Responsible for producing daily reports on current prices for the Aluminum metal market for company e-commerce website.

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• Supervised 3 person staff in call center handling technical support for auction website.

• Answer emails with technical questions and other issues surrounding website. DEPARTMENT SUPERVISOR/PROGRAMMER/LEAD TRAINER 04/1998 to 10/2003 National Support Center, LLC. - Aurora, IL, USA

Certified trainer for 3Com desktop modems, Palm Pilot device, ISDN Courier modem, Analog Courier modems, DSL Modems and other Telephony devices.

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Certified trainer for Best Data desktop modems, Network Cards, PCMCIA Cards, Video cards.

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• Have trained and certified over 300 technicians for call center.

• Working knowledge of Windows, DOS and Novell Netware.

• Assisted MIS Director in building and maintaining computers throughout call center. Created and maintained company Intranet/Internet to assist technicians and customers with support related questions.

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• Telephone support for all related products.

EDUCATION

Wabash College - Crawfordsville, IL BA

English Literature, Business

College of DuPage - Glen Ellyn, IL

computer programming courses including DOS, Qbasic, Dbase IV and Cold Fusion CERTIFICATIONS

Life/Health producers license

LANGUAGES

English

Native or Bilingual

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