Aspiring IT Systems & Analytics Specialist

Hafsa Arif

Taylor, MI ******@*****.*** 734-***-****

OBJECTIVE:

Seeking a full time role or internship in Technology Information Systems and Analytics (TISA)/ Global Supply Chain (GSC) where I can apply my technical, analytical, and communication skills to support organizational growth.

EDUCATION:

Wayne State University – Detroit, MI May 2026

Mike Ilitch School of Business

Bachelor of Science in Business Administration

Major: - Technology Information Systems and Analytics (TISA)

- Global Supply Chain (GSC)

Wayne County Community College – Taylor, MI. May 2023 Associate Degree in Business Administration

WORK EXPERIENCE

Get Well Urgent Care – Woodhaven, Michigan May 2022 - Present

Medical Assistant

•Verify patient insurance coverage and collect required co-payments.

•Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

•Sanitize, restock, and organize exam rooms and medical equipment.

•Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.

•Prepare lab specimens for diagnostic evaluation.

•Document vital signs and health history for patients in clinic and hospital environments.

•Complete clinical procedures and gather patient data for interpretation by physician.

•Perform medical records management, including filing, organizing, and scanning documents.

•Answer telephone calls to offer office information, answer questions, and direct calls to staff.

•Complete EKGs and other tests based on patient presentation in office.

•Orient and train new staff on proper procedures and policies.

•Obtain and document patient medical history, vital signs, and current complaints at intake.

Pioneer Central Medical Lab – Livonia, MI May 2025 – Aug 2025

Administrative Assistant/Lab Tech

Administrative Responsibilities:

Perform insurance verification, billing, and client communications with accuracy and professionalism.

Manage medical records, perform data entry, and handle a variety of general office tasks.

Use office software and systems to streamline workflows and maintain organized records.

Serve as a point of contact for providers and clients, ensuring clear and timely communication.

Lab Tech:

Assist with lab testing operations and specimen handling.

Maintain proper documentation and follow protocols for lab procedures.

Support lab staff with organization and operational flow

Strategies Tools and Overdose Protection (STOP)- Detroit, MI Apr 2025 – June 2025

Research Tech

Expand outreach to local businesses, organizations, and service providers to build strong partnerships and increase access to harm reduction resources.

Manage Narcan restocking and distribution, ensuring community access points remain supplied; track inventory, usage patterns, and reorder needs using internal systems.

Maintain accurate data logs and reports on Narcan distribution, training attendance, and follow-up efforts to evaluate program effectiveness and guide future outreach.

Led over 25 in-person and virtual training sessions on opioid overdose prevention, Narcan administration, and harm reduction strategies for individuals, community groups, and professionals.

Create and distribute completion certificates for training participants and staff, helping formalize education and community capacity-building.

Support social media engagement and communications, especially through the Follow Up Quad initiative, to raise awareness and promote available resources.

Collaborate with healthcare providers, first responders, and nonprofits to strengthen the support network for individuals at risk of overdose.

Provide direct support to individuals in crisis, including resource guidance and referrals to addiction recovery and mental health services.

AmeriCorps Community Training for Overdose Rescue (ACT) - Detroit, MI Aug 2024 – Apr 2025

Overdose Rescue Trainer

•Lead both in-person and virtual training sessions for community members on opioid overdose prevention, Narcan administration, and harm reduction techniques.

•Conduct outreach initiatives to raise awareness about addiction services, educate on mental health support, and promote overdose prevention practices.

•Collaborate closely with healthcare professionals, law enforcement, and community organizations to create a network of support for individuals at risk of overdose.

•Provide ongoing training and support to community members and organization staff, equipping them with skills to handle crisis situations confidently.

•Collect, analyze, and report data on community engagement, training effectiveness, and Narcan usage to improve program impact and inform future outreach efforts.

•Support individuals in crisis by offering resource guidance and facilitating connections to addiction recovery programs and mental health services.

Christmas Tree Shop - Taylor, MI Aug 2020 – Jan 2022

Cashier

Processed customer purchases efficiently using point-of-sale (POS) systems.

Provided friendly and helpful customer service during peak holiday seasons.

Maintained a clean and organized checkout area.

Assisted with stocking shelves and managing merchandise returns.

Handled cash, credit, and gift card transactions accurately.

ACTIVITIES:

Women in Business • Warrior Racing • AgencyM1 • Women in Tech • Pakistan Association (PSA) • Muslim Association (MSA) • Information Technology Organization (WSU ITO)

CERTIFICATIONS:

CPR/BLS Certified

Stop the Bleed Certified

Overdose Rescue Trainer

SKILLS:

Technical: Microsoft Office Suite, EMR systems, phlebotomy, data entry, EKGs

Soft Skills: Verbal and written communication, attention to detail, multitasking, time management

Languages: Fluent in Urdu, Punjabi, Hindi, and English

Contact this candidate