Cloud Operations Engineer with IT Admin Background

RISHABH JAIN

Cloud Operations Engineer

Chandigarh, India

956-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Cloud Expert with strong skills in optimizing infrastructure, reducing downtime, and enhancing performance. Experienced in secure, scalable solutions and cross-team collaboration to support high-availability, production environments.

EDUCATION

B.Tech in Information Technology – (Batch 2007 - 2011)

Master’s in Business Administration– (Batch 2015 - 2017)

TECHNICAL SKILLS

●Platforms & Systems: Linux, Microsoft Windows, AWS, Network Basics

●Programming & Scripting: PHP, Bash Commands, PowerShell

●Cloud & DevOps: Docker, Kubernetes

●Monitoring & Security: Dynatrace, Splunk, CloudWatch, Grafana, Prometheus

●Project & Ticket Management: JIRA, ServiceNow, Salesforce, Confluence, PowerBi

●CMS & Frameworks: Joomla, Magento, PHP Frameworks

●Protocols & Integration: SSO SAML 2.0, SFTP, AS2, OFTP, OpenAPI

CORE COMPETENCIES

● Strategic planning for process flow, policies, and training programs

● Project & ticket management using JIRA and ServiceNow

● Network security and AWS services management

● Platform optimization and database administration

● Hands-on experience with SQL platforms and web development

● Multi-tenancy services & application deployment

PROFESSIONAL EXPERIENCE

Cloud Operations Engineer

Invoice Lifecycle, Basware India June 2021 - Present

●Lead technical operations for global SaaS platform ensuring uptime, reliability, and SLA compliance as Shift Lead for a 15-member team, delegating tasks, mentoring, and ensuring operational discipline.

●Managed AWS resources including EC2, S3, DynamoDB, Incognito, SQS, Certificate Manager and container technologies like Docker and Kubernetes.

●Monitored the resources using Dynatrace, Splunk, and CloudWatch to ensure they met performance, security, and cost requirements for clients in Europe and the US.

●Managing Production Platform and Implementation issues like SSO, OpenAPI, SFTP, OFTP, AS2 related to SaaS Application for top-tier clients like DHL, Mercedes-Benz, McDonald’s, Toshiba, Philips, Panasonic and partners such as Deloitte, Accenture, KPMG.

●Collaborate with Product, DevOps, and Infrastructure teams to develop actionable strategies.

●Prepare and refine SOPs, optimize workflows, and implement and monitor AWS cost optimization strategies such as right-sizing, Reserved Instances, and auto-scaling

●Raise RCA requests for critical incidents, implement preventive measures, and optimize platform performance.

●Ensure compliance through periodic audit support for SOC2, ISO 27001, and GDPR requirements, security assessments, and policy reviews.

IT Administrator

Diagnostics & Healthcare, Yog Diagnostics Oct 2016 - May 2021

●Helped teams on-premises to cloud migration, managing AWS Fargate, EC2, and MySQL HA clusters.

●Spearheaded network monitoring, vulnerability assessments, and server performance optimization.

●Helped teams to Implement Jenkins-based automation for AWS, Kubernetes, and Docker on QA Level.

●Developed administrative policies and infrastructure strategies for cost optimization.

●Managed Prometheus and Grafana for advanced monitoring and diagnostics.

●Tested and optimized WebRTC-based teleconsultation platform with UI enhancements.

●Set up and maintained VMs for audio/video servers and secured RBAC access.

●Configured Apache for multi-domain support, SSL/TLS, and subdomains.

●Debugged PHP core applications (Joomla, Magento, Sentrifugo) and integrated SMS/payment gateways on Platform level.

●Provided infrastructure scaling solutions using Windows Server, AWS, and containerized tools.

●Implemented JWT authentication and secured networks with open-source firewall.

Unit Head

RJ Infotech July 2011 - Jan 2015

●Led a team unit handling web content, graphics, and digital marketing projects.

●Spearheaded project planning, debugging, and customer engagement to drive business growth.

●Implemented server-side and client-side coding for e-commerce platforms in PHP.

CERTIFICATIONS & ACHIEVEMENTS

Employee of the Month, February 2025 – Basware India

Employee of the Quarter, Q2 2022 – Basware India

Runner-up in Google.com and E-Gurukul.com campaigns

Online Certified in Digital Marketing, SEO, Tableau, Ethical Hacking, HR & Administration and others

PROJECTS & ACCOMPLISHMENTS

Video Conference System (Web, Android & iOS) – Implemented WebRTC & JWT authentication. On-Premises to Cloud System Integration – Implemented CI/CD pipelines for seamless deployment. Security & Authentication Implementation – Worked with RSA256, HMAC HS256 authentication for enhanced platform security. MySQL Cluster Management – Docker-based replication set-up with Grafana & Prometheus monitoring.

LANGUAGES: Hindi, English, Punjabi

PERSONAL DETAILS

Nationality: Indian

Marital Status: Unmarried

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